Summary
Overview
Work History
Education
Skills
Accomplishments
References
Samuel john -Reference
Jose- reference
Derek -Reference
Timeline
Generic

Daniel Gray

San Antonio

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Charlie's Philly steak
06.2023 - 08.2024
  • Delivered exceptional customer service by actively listening and addressing customer needs, fostering repeat business and trust.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Tom C Clark
San Antonio, TX
05-1997

Skills

  • Customer service
  • Conflict resolution
  • Feedback analysis
  • Data management
  • Call handling
  • Quality assurance
  • Issue resolution
  • Process improvement
  • Team collaboration
  • Effective communication
  • Problem solving

Accomplishments

I have awards in my portfolio as well for leadership and customer service employee of the month as well I'm an excellent candidate for the position I think I'll be great for the team and The Business

References

References available upon request.

Samuel john -Reference

726-246-5713

Jose- reference

949-469-3374

Derek -Reference

726-206-4871

Timeline

Customer Service Representative

Charlie's Philly steak
06.2023 - 08.2024

High School Diploma -

Tom C Clark
Daniel Gray