Banking professional with 7+ years in credit solutions and lending. Conduct credit analysis to support informed lending decisions. Provide consultative needs assessments and clear client guidance while maintaining regulatory compliance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
AVP, Credit Solutions Advisor
Bank of America
Fresno, California
08.2022 - Current
Assessed customer needs to recommend tailored checking, savings, and credit products.
Explained digital banking tools and online account access to enhance customer experience.
Supported client onboarding with disclosures, forms, and account setup.
Coordinated with branch teams to efficiently resolve escalated service requests, enhancing customer satisfaction.
Maintained accurate client records in banking systems and service notes.
Partnered with other departments to develop tailored solutions for customer needs, improving service delivery.
Collaborated with leadership teams on initiatives and contributed insights during weekly policy change meetings, influencing decision-making.
Worked closely with other executive team members on strategic planning initiatives.
Financial Center Lending Officer
Bank of America
Fresno, California
03.2019 - 07.2022
Analyzed borrower financial information, including income, assets, credit history, and debt obligations, to determine loan eligibility.
Evaluated loan applications and supporting documents for accuracy and completeness, ensuring adherence to company policies and procedures.
Reviewed financial documents to verify lending eligibility and completeness.
Guided Bank of America clients through loan application requirements to enhance understanding and compliance.
Explained loan terms, repayment options, and disclosure requirements.
Worked with underwriters on credit decisions and file updates.
Monitored loan status and collaborated with internal banking teams to swiftly resolve issues and ensured timely processing.
Supported compliance checks for lending policies and regulatory standards.
Attended seminars and workshops on lending practices, regulations, and trends.