Daniel Grundmeyer
CEDARFALLS,IA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
47
47
years of professional experience
Work History
Sales Associate
Von Maur
CEDARFALLS, IA
01.2017 - 05.2024
- Assisted customers in selecting merchandise and provided product knowledge.
- Managed cash register operations and processed customer transactions efficiently.
- Maintained visual merchandising standards to enhance store presentation.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in store events to promote products and engage customers.
- Trained new associates on sales techniques and customer service protocols.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves to maintain optimal inventory levels for customer needs. to maintain adequate inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Internal Auditor/Senior Associate
Grupo Electra
Spartanburg, SC
01.1999 - 09.2016
- Conducted internal audits to assess compliance with company policies and regulations.
- Evaluated financial statements for accuracy and adherence to accounting standards.
- Developed comprehensive audit plans targeting risk areas, contributing to improved operational efficiency.
- Reviewed internal controls to ensure effectiveness and mitigate potential risks.
- Collaborated with management to implement corrective actions addressing identified audit findings, enhancing compliance.
- Prepared detailed reports summarizing audit findings and recommendations for improvement.
- Trained junior auditors on best practices in auditing procedures and methodologies.
- Assisted in the development of internal audit policies and procedures for consistency.
- Supported external auditors during annual audits by supplying requested information.
- Investigated discrepancies that were uncovered during audits.
- Developed audit programs and internal control systems to identify areas of risk.
- Performed analytical reviews on financial data to detect errors or discrepancies.
- Ensured that all reports were filed accurately and in a timely manner according to applicable laws.
- Identified potential fraud risks and formulated strategies to mitigate them, safeguarding organizational integrity.
- Performed testing of internal controls based upon strict regulations.
- Provided coaching to new employees to facilitate their integration into the team and improve performance. to inform and educate on processes, procedures and deadlines.
- Collaborated with management to address all major risks.
- Reported on internal controls recommendations to professionals.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Monitored adherence to corporate governance standards within the organization.
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Researched new developments in auditing standards, regulations, and best practices.
- Ensured that all necessary documents were properly filed according to company policy.
- Performed audits of operational and financial areas to check compliance.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
Branch Manager
Grupo Electra
Spartanburg, South Carolina
08.1998 - 12.1998
- Managed daily operations and ensured compliance with company policies.
- Led team training sessions to enhance employee skills and performance.
- Oversaw inventory management and optimized stock levels for efficient service.
- Developed strategic plans to improve branch performance and customer satisfaction.
- Fostered strong customer relationships that supported loyalty and retention initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated with upper management to align branch goals with corporate objectives.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established strong working relationships with external partners such as vendors and suppliers.
- Performed regular audits of financial records in order to ensure accuracy.
- Designed sales and service strategies that drove revenue growth and improved customer retention.
- Supported outside sales force in servicing and obtaining new business.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created and updated financial reports on a frequent basis to present information to leadership teams.
- Coordinated preparation of external audit materials and external financial reporting.
Produce Manager
Hy-Vee Food Store
Cedar Falls, CA
07.1977 - 08.1998
- Oversaw daily operations of produce department ensuring freshness and quality.
- Managed inventory levels to maintain optimal stock on produce items.
- Trained staff on proper handling and storage of fruits and vegetables.
- Coordinated with suppliers to source high-quality produce at competitive prices.
- Implemented effective merchandising strategies to enhance product presentation.
- Monitored product displays to ensure compliance with company standards.
- Assisted customers in selecting fresh produce and provided product knowledge.
- Resolved customer inquiries regarding produce selections and promotions.
- Replenished, rotated and culled displays several times daily.
- Trained and coached new team members.
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Trimmed, washed, and bundled produce.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Provided clear, attractive and consistent signage.
- Coordinated team workflows to minimize waste and control shrinkage, contributing to overall profitability.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Established relationships with local farmers and suppliers to secure high-quality organic fruits and vegetables at reasonable prices.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Columbus High School
Waterloo, IASkills
- Customer support
- Product knowledge
- Sales strategy development
- Sales expertise
- Inventory management
- Visual merchandising
- Transaction processing
- Cash register operation
- POS system operation
- Cash handling
- Transaction processing
- Sales development
- Product demonstrations
- Product promotions
- Upselling and cross-selling
- Building rapport
- Feedback implementation
- Sales trends
- Inventory control
- Inventory tracking
- Retail loss prevention
- Stocking and receiving
- Store opening and closing
- Merchandising
- Merchandise display
- Data analysis
- Financial records analysis
- Compliance auditing
- Fraud detection
- Shipment processing
- Team collaboration
- Employee training
- Conflict resolution
- Problem resolution
- Complex Problem-solving
- Effective communication
- Exceptional communication
- Superb time management
- Task prioritization
- Multitasking strength
- Flexible schedule
- CRM software proficiency
- Hospitality and accommodation
- Calm demeanor
- Professional demeanor
- Contact follow-up
- Store opening and closing
- Retail merchandising expertise
- Merchandise display
- Cash handling
- Upselling and cross-selling
- Contact follow-up
Accomplishments
- I achieved 17 Plaques for exceeding sales goals, exceeding yearly profit goals, exceeding labor goals and offering exceptional customer service.
Timeline
Sales Associate
Von Maur
01.2017 - 05.2024
Internal Auditor/Senior Associate
Grupo Electra
01.1999 - 09.2016
Branch Manager
Grupo Electra
08.1998 - 12.1998
Produce Manager
Hy-Vee Food Store
07.1977 - 08.1998
Columbus High School