Daniel Guereca
Santee
Summary
Proven Customer Experience Manager with expertise in team leadership and problem-solving. Skilled in training staff and optimizing operations to achieve sales targets and enhance customer satisfaction.
Motivated Customer Experience Manager recognized for strong relationship-building and staff development. Committed to driving operational efficiency and fostering a customer-first culture to achieve exceptional service outcomes.
Overview
13
13
years of professional experience
Work History
Costumer Expirence Manager (CEM)
Michaels Arts and Crafts
San Diego, CA
10.2023 - Current
- Led team in achieving daily sales targets through effective merchandising strategies.
- Trained and mentored staff on product knowledge and customer service best practices.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed and implemented employee scheduling to optimize labor efficiency during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Service Manager
Samrt and Final
San Diego, CA
03.2013 - 03.2024
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Led team in resolving customer issues, enhancing satisfaction and loyalty.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Education
High School Diploma -
Grossmont High School
La Mesa, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
Accomplishments
- Supervised team of 3 staff members.
Languages
English
Native or Bilingual
Timeline
Costumer Expirence Manager (CEM)
Michaels Arts and Crafts
10.2023 - Current
Service Manager
Samrt and Final
03.2013 - 03.2024
High School Diploma -
Grossmont High School