Daniel Guttilla
Certified Van Lines
Orlando,FL
1
Certification
14
years of professional experience
Customer service leader with expertise in strategic project planning and high-pressure operations. As owner at Certified Van Lines, improved customer satisfaction through structured problem-solving and cross-team collaboration. Delivered a 20% increase in client retention through ethical, customer-focused service improvements.
Work History
Owner Moving Brokerage
1 Year 7 Months- Improved customer satisfaction by resolving problems with knowledgeable, friendly service.
- Facilitated hiring, training, and onboarding by providing daily coaching and ongoing support.
- Coordinated dispatches for optimal efficiency. and customer concerns in professional, ethical a manner.
- Executed financial activities according to compliance standards. in line with company compliance rules.
- Completed daily responsibilities accurately and efficiently.
- Worked with diverse coworkers to solve issues and meet goals for products and services.
Co-Owner Moving Brokerage
10 Months- Managed lead generation and distribution, ensuring employees had access to potential clients
- Guided employees in closing deals with customers, enhancing sales effectiveness
- Oversaw quality assurance to ensure proper servicing of booked dispatches, maintaining customer satisfaction
- Acted as liaison between customer service department and clients to ensure ethical communication
- Managed financial department within company compliance
Security Officer
1 Year- Monitored entrances and exits to identify potential security threats.
- Checked photo IDs and tickets to permit guest entry.
- Communicated with clients, employees, visitors, and vendors to ensure understanding and maintain professionalism.
- Learned facility procedures and followed policies to support guest and employee safety.
- Prepared reports that enhanced clarity and accuracy of security operations.
- Resolved issues promptly and provided clear updates to stakeholders while working independently.
Security Officer
9 Months- Maintained thorough knowledge of facility layout and policies, ensuring safety protocols were followed to protect guests and employees
- Wrote clear and accurate reports to ensure comprehensive documentation of security incidents
- Communicated effectively with diverse individuals, fostering positive relationships with clients, employees, visitors, and vendors
- Executed written and verbal instructions from supervisors
Operations Manager
9 Years- Supported handling of Martin products and other baked goods for store inventory and merchandising.
- Delivered and stocked products at chain stores and independently owned stores.
- Worked with store managers on promotional displays and store-specific needs.
- Supported daily bread route operations for Martin's bread route delivery schedules.
- Assisted with driver assignments and route coverage across Martin's bread route stops.
- Monitored inventory levels for fresh bread loading and route replenishment.
- Maintained delivery quality standards and customer service on Martin's bread route.
Security Officer
10 Months- - Maintained comprehensive knowledge of facility and enforced policies to enhance safety for guests and employees.
- - Communicated effectively with clients, employees, visitors, and vendors to ensure understanding and cooperation.
- - Wrote accurate and clear reports to document incidents and maintain records.
Guest Services
11 Months- Assisted in reuniting lost children with parents and guardians.
- Addressed guest concerns, guiding them to seats to ensure comfort and satisfaction.
- Greeted guests, facilitating lost-and-found item recovery to enhance guest experience.
- Maintained accurate records of guest service activities, tracking complaints, inquiries, and resolutions to improve service quality.
- Followed company policies, procedures, and regulations related to guest services.
Retirement home waiter
6 Months- Check-in with guests and residents to ensure they were satisfied
- Followed up with guests and residents to ensure satisfaction and promptly address concerns.
- Collaborated with team during special events to address resident and guest needs.
- Partnered during special events to meet resident and guest needs.
- Resident and guest needs met during special events through strong team support.
- Adapted schedule to cover additional hours on short notice, ensuring consistent service.
- Full shift coverage maintained through a flexible response to last-minute scheduling needs.
- Coordinated responses to administration requests for quality assurance, supporting operational standards.
- Coordinated responses to administration requests for quality assurance support.
Education
High School Diploma
Skills
Logistics management
Client relationship management
Employee onboarding
Strategic project planning
Problem solving
Troubleshooting
Customer service expertise
Communication skills
Team collaboration
Conflict resolution
Pressure management
Time management
Self-motivation
Adaptability
Decision-making
Creativity
Certification
- Security Officer
- ID #: D 1710362
- State Issued: Florida
- Issued: 06/26/2017
Timeline
Owner Moving Brokerage
Certified Van Lines
06.2022 - 01.2024Read More
Co-Owner Moving Brokerage
Leadway Relocation Services
06.2021 - 04.2022Read More
Security Officer
G4S Security Solutions
06.2019 - 03.2020Read More
Security Officer
Orange County Court Security Section
04.2019 - 04.2020Read More
Security Officer
Healthcare Security Services
03.2017 - 01.2018Read More
Guest Services
Andy Frain Services
07.2016 - 06.2017Read More
Retirement home waiter
The Bridge at Orlando
08.2015 - 02.2016Read More
Operations Manager
Martins Bread Route
02.2010 - 02.2019Read More
St. James Academy
High School Diploma
Read More