Daniel Hampsten
1810 Tamfield Ave.,MI
Summary
Lifelong watch enthusiast with 15+ years of professional experience in the industry. Excelling in watch sales, watch repair, watch appraisals, watch authentication, any and everything related to running a watch repair & retail store.
Overview
2027
2027
years of professional experience
Work History
Lead Watchmaker
The WatchWorks
Portage, MI
01.2020 - Current
- Disassemble, clean, assemble, lubricate/oil, regulate both vintage and modern luxury watches
- Maintained inventory of parts, ensuring availability for repairs and replacements.
- Provide exceptional customer service, addressing inquiries and resolving issues effectively directly with clients about their time pieces.
- Stay current with all watch news; new models, analyze watch market, find trends, etc.
Operations Manager
The Watchworks
Portage, MI
07.2011 - 12.2019
- Implemented process improvements to reduce operational bottlenecks.
- Managed part inventory levels to ensure optimal stock availability for faster turnaround times for clients.
- Oversaw the buying/selling of watch retail store; luxury watches, high end watch winders/cases/rolls, premium straps/bracelets for watches, etc.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Document Specialist Manager
Advia Credit Union
- Processed and organized documentation to enhance retrieval efficiency.
- Assisted in maintaining compliance with regulatory standards for document management.
- Collaborated with team members to improve document workflow and accuracy.
- Led initiatives to digitize paper records, reducing physical storage needs.
- Mentored junior staff in best practices for document preparation and management.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
Education
Bachelor of Science -
Western Michigan University
Kalamazoo, MI12.2016
Multi Course Graduate -
American Watch & Clockmaker Institute
Cincinnati, OHSkills
- 15 year watch professional/expert
- Team Collaborator
- The one who wears many hats
Timeline
Lead Watchmaker
The WatchWorks
01.2020 - Current
Operations Manager
The Watchworks
07.2011 - 12.2019
Document Specialist Manager
Advia Credit Union
Bachelor of Science -
Western Michigan University
Multi Course Graduate -
American Watch & Clockmaker Institute