Daniel Headlee
Tulsa,OK
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 6 years of related experience.
Overview
14
14
years of professional experience
Work History
Patient Ambassador
Sono Bello
04.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Training Coordinator
Dish Network Corp
01.2017 - 11.2022
- Worked with central management to identify, plan, align and address training needs
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Compiled training handbook and related course materials
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion
- Liaised between trainers and course participants
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Manager
Independent Air Balance
01.2010 - 12.2016
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Established and updated work schedules to account for changing staff levels and expected workloads
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
High School Diploma -
Charles Page High School
Sand Springs, OK08.2017
Skills
- Cost Control and Reduction
- Financial Management
- Employee Performance Management System
- Orientation and Onboarding
- Employee Interviewing
- Materials Organization
- Documenting and Recording Information
- Building Rapport and Credibility
- Calm and Effective Under Pressure
Timeline
Patient Ambassador
Sono Bello
04.2023 - Current
Training Coordinator
Dish Network Corp
01.2017 - 11.2022
Manager
Independent Air Balance
01.2010 - 12.2016
High School Diploma -
Charles Page High School