Daniel Hendricks
Deer Park
Summary
Positive and upbeat team member successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Experienced with safely transporting patients within medical facilities. Uses effective communication to coordinate with medical staff and ensure patient comfort. Knowledge of hospital protocols and strong problem-solving skills ensure smooth and efficient patient transfers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Transporter
Good Samaritan University Hospital
West Islip, NY
10.2025 - Current
- Transported patients safely to various departments using wheeled stretchers and wheelchairs.
- Assisted nursing staff by delivering medical supplies and equipment promptly during critical situations.
- Maintained cleanliness and organization of transport equipment to ensure operational efficiency.
- Collaborated with healthcare teams to prioritize patient transport needs based on urgency and schedules.
- Monitored patient comfort during transport, addressing concerns to enhance overall experience.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Customer Service Specialist
The Home Depot Inc
Farmingdale, NY
05.2022 - 08.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
Front Desk Clerk
Retro Fitness Gym
Central Islip, NY
07.2019 - 03.2020
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Upsold packages and additional services to customers to drive business revenue.
Back of House Team Member
Oheka Castle
Huntington, NY
06.2018 - 03.2020
- Carved and trimmed meats for hot or cold service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
- Distributed food to service staff for prompt delivery to customers.
- Adhered to food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Deer Park High School
Deer Park, NY06-2018
Skills
- Multi-line phone systems
- Attractions and amenities knowledgeable
- Listening skills
- Keenness of insight
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Incident reporting
- Investigations
Certification
BLS Certification American Heart Association.
Education and Training
other
Timeline
Patient Transporter
Good Samaritan University Hospital
10.2025 - Current
Customer Service Specialist
The Home Depot Inc
05.2022 - 08.2024
Front Desk Clerk
Retro Fitness Gym
07.2019 - 03.2020
Back of House Team Member
Oheka Castle
06.2018 - 03.2020
High School Diploma -
Deer Park High School