Hardworking and driven management professional equipped to revitalize operations and align procedures to maximize profits and client acquisition. Dedicated customer service professional with knowledge of service delivery and proven multi-tasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Sales Manager
610 Wheels&Tires
13101 S Post Oak Rd Houston, TX 77045
10.2019 - Current
Utilized Mitchel1 automotive software to create estimates quickly and accurately and make estimates easily understandable for clients.
Negotiated prices with suppliers and vendors to secure best prices for suspension parts and services.
Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Built customer loyalty and retention by delivering excellent customer service experiences.
Trained and mentored new sales representatives.
Identified customers needs to offer vehicle suspension parts, wheels and tires.
Ability to offer financing options to clients to close sales.
Personal Banker
JP Morgan Chase
9900 Katy Freeway Frontage Rd Houston, TX 77055
01.2014 - 10.2019
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Cultivated strong customer relationships by providing tailored advice and services.
Promoted financial products by maintaining excellent service offering knowledge.
Assisted customers with setting up or closing accounts and signing up for new services.
Responded to customer inquiries regarding new accounts and account services.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.