Daniel Hessler
Plainfield,IN
Summary
Adept at fostering client trust and loyalty, I significantly improved customer satisfaction at Mosquito Joe's through expert pest control and relationship-building. Skilled in chemical safety and demonstrating exceptional teamwork, my background spans from managing high-risk situations to enhancing service delivery across various roles. My ability to swiftly resolve issues and ensure safety underlines my dual strengths in problem-solving and insect identification.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pest Control Technician
Mosquito Joe's
04.2018 - Current
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Increased client retention through thorough inspections and customized pest management plans.
- Strengthened team collaboration by actively participating in staff meetings and sharing insights about effective pest management strategies.
- Trained new employees on tasks
Correctional Officer
State of Indiana
02.2020 - 04.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Server/Host
Cracker Barrell Old Country Store
06.2018 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted and welcomed guests as they arrived
- Managed seating arrangements in orderly fashion
- Maintain a clean dining room at all times
Manager
Firehouse Subs
08.2017 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted Interviews, Trained, and hired new employees
- Closed store and did a cash drop for the daily sales
Indiana Pacers ESG Security
Indiana Pacers
10.2012 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Plainfield High School
Plainfield, IN06-2010
Skills
- Structural repair
- Chemical safety
- Pesticide application
- Insect identification
- Licensed in Pesticides
- Knowledge of Point of Sales Systems
Certification
Indiana Certified Pesticide Applicator
Timeline
Correctional Officer
State of Indiana
02.2020 - 04.2022
Server/Host
Cracker Barrell Old Country Store
06.2018 - 07.2020
Certified Pest Control Technician
Mosquito Joe's
04.2018 - Current
Manager
Firehouse Subs
08.2017 - 10.2018
Indiana Pacers ESG Security
Indiana Pacers
10.2012 - 06.2017
High School Diploma -
Plainfield High School
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