Daniel Hollar

• Responsible for day-to-day yard business for AR Sortable Fulfillment Center with average daily transactions of 800, including 450 check-ins/outs and 350 hostler moves (non-Peak) involving management of inbound work, seeing outbound work meets customer promise, and closely coordinating with Fulfillment Center, Sort Center, and Air Site operations
• Nodal Transportation Area Manager covering 6 buildings in the Tampa Node and 4 buildings in the Orlando Node.
• Streamline logistics and metrics in the operation through the implementation of standard work and team and big picture initiative
• Conducting data analysis and reaction in labor management and future scheduling
• Driving engagement with department and developing leaders through open door policy, 1 on 1’s, mock interviews, and team building
• Working directly with third party stakeholders and alleviating their barriers and escalations to corroborate customer demand and expectations
• Trained a third-party team at a pop-up cross dock site to TOM team standards and Amazon Safety to meet Customer Promise
• Continuously driving a culture of Safety as the number one priority through yard observations, physical truck audits, and stand-downs and implementing action items to verify safety measures are reinforced
• Automated License Plate Reader Subject Matter Expert for the South Region: Number 1 region in the country to achieve at least 80% camera accuracy, and most Gate Exception Management check-in adoption. Specific shout out from Director of TOM operations on best practices for all regions
• Benchmarking SME for node of 10 buildings (as well as the entire South Region)- Communicating to management on process/product change weekly updates through invent and simplifying. Instilling traditional practices of comparing process and performance metrics to further continuous improvement. Created and leader of Orlando&Tampa Benchmark Team consisting of 4 corner coverage for improved visibility.
• Administered a Reactive Test Pilot at site to decrease red-light hook-ups and improve yard flow and radio communication that expands over a regional level
• Overseer of functional business perspectives during a pandemic

• Regularly producing effective leadership management of the transportation yard
• Direct coordination with facility operational departments, transportation team, and third-party carriers to certify all inbound and outbound trailers have zero defects
• Managing daily auditing of yard integrity and accuracy through precise attention to detail
• Frequent oversight of cases and escalated issues, and communication to all team members
• Daily supervision of yard and hostler safety
• Launched, trained, and helped develop MIA1 TOM Team (August 2018)

• Helping support daily management of customer return and vendor return duties, including allocating labor and leading meetings
• Consistent management and engagement of team of up to 435 employees, training and developing associates and verifying SOP compliance
• Recurrent auditing of department(s) processes to ensure efficient business flow utilizing Microsoft Excel, involving statistical projects and computing rate sheets
• Working directly with Area Manager on business need, deep dive, bias for action and ownership of department
• Ownership of department by fully understanding workflow and daily production goals by indulging in multiple sub-departments of customer and vendor returns

Customer Service:

• Excellent ability to solve customer issues and demonstrate passion for delivering a positive customer experience
• Consistently exceed performance goals and objectives in order to meet customer promise delivering accuracy and quality

Kindle Support:

• Expert experience in systems support and technology instruction
• Manage diverse range of customer issues in both oral and written instruction in support of resolution

Kaizen Team Representative:

• Implement work cells and streamline group objectives
• Investigate ongoing global issues and implement process improvement initiatives

Logistics:

• Specializing in customer and vendor returns, trade-ins, production, packaging, shipping, PIT, baler, inventory and quality control
• Continually surpassing performance expectation rates in customer return processing