Daniel Holt
Wells Fargo
San Antonio
1
Language
1
Certification
8
years of professional experience
Detail-oriented manager and customer service associate with extensive experience in cash transactions, staff supervision, and optimizing operational efficiency. Proven ability to train team members, create effective schedules, and resolve customer issues with patience and professionalism. ServSafe certified, demonstrating a strong commitment to accuracy and compliance in all tasks. Recognized for adaptability and efficiency in high-volume environments, eager to leverage transferable skills to enhance customer support and satisfaction.
Work History
Associate Customer Service Representative
11 Months- Operated various software systems to streamline processes.
- Resolved complex customer inquiries with accurate guidance on accounts, transactions, and service options.
- Reviewed account activity to identify discrepancies, escalate issues, and support timely resolution.
- Interpreted policies and procedures to deliver consistent service while meeting regulatory requirements.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
- Mitigated potential conflicts by applying active listening skills and empathetic understanding of client concerns during interactions.
Manager
3 Years 10 Months- Oversee daily operations and a team of 10–15 employees, ensuring efficient workflow and a positive guest experience.
- Manage cash handling procedures, including balancing registers, preparing deposits and maintaining cash control policies.
- Coordinate scheduling and labor allocations to align staffing levels with business demand while controlling labor costs.
- Order, receive and verify inventory deliveries, maintaining accurate stock levels and minimizing waste.
- Train new team members on company policies, customer service standards and food safety procedures.
- Lead resolution of guest concerns, using active listening and problem-solving skills to achieve customer satisfaction.
- Complete weekly operational reports and analyze sales, labor and cost metrics to inform operational decisions.
- Adapt quickly to changing business needs and implement process improvements to enhance efficiency.
Store Associate
1 Year- Operated point of sale system, processing cash and credit transactions accurately and efficiently.
- Provided courteous customer service, addressing inquiries and assisting with product selection.
- Restocked merchandise and maintained organized displays to ensure product availability.
- Performed cleaning duties and maintained store appearance to company standards.
Team Member
5 Months- Prepared, cooked and packaged customer orders in a fast-paced environment, adhering to quality and safety standards.
- Handled cash and credit transactions at the register with accuracy and efficiency.
- Assisted with opening and closing tasks, including stock rotation, cleaning and prep.
- Collaborated with team members to maintain a smooth workflow during peak periods.
Team Member
1 Year 9 Months- Took customer orders in person and over the phone, ensuring accuracy and clarifying special requests.
- Prepared pizzas and other menu items, maintaining consistent quality and presentation.
- Managed cash transactions and balanced the register at shift end.
- Cleaned and maintained the restaurant to meet food safety and corporate standards.
Education
Bachelor of Science - Cyber Security
Skills
Cash handling and reconciliation
Customer service & conflict resolution
Team leadership & training
Scheduling & labor management
Inventory & order management
Call de-escalation & active listening
Problem solving & adaptability
Written and verbal communication
Technical Skills: Familiar with point-of-sale systems and common office software (e.g.
MS Office
Google Workspace).
Certification
ServSafe Manager Certification — Valid through 2026
Additional Information
Languages: English (fluent).
Additional Information
- Technical Skills: Familiar with point-of-sale systems and common office software (e.g., MS Office, Google Workspace).
- Languages: English (fluent).
- Volunteerism: Provided community service through local food bank events, assisting with food distribution and customer assistance.
Timeline
Associate Customer Service Representative
Wells Fargo
11.2025 - CurrentRead More
Manager
Whataburger
01.2022 - 11.2025Read More
Store Associate
Circle K
12.2020 - 12.2021Read More
Team Member
Raising Canes
07.2020 - 12.2020Read More
Team Member
Domino’s
10.2018 - 07.2020Read More
The University of Texas At San Antonio
Bachelor of Science from Cyber Security
Read More