Daniel Holtz
Avon Lake
Summary
Dynamic retail professional with extensive experience at Macy's and Burlington, excelling in loss prevention and customer service. Proven track record in reducing shrinkage through strategic initiatives and enhancing customer experiences. Skilled in inventory control and team leadership, driving operational efficiency and fostering a positive shopping environment.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Burlington
Sheffield Village
11.2019 - 05.2026
- Drove sales and service results, managed schedules and daily operations to budget.
- Supported daily store operations, ensuring compliance with company policies and procedures.
- Assisted in inventory management, tracking stock levels, and replenishing items as needed.
- Trained new staff on customer service standards and operational best practices.
- Collaborated with team members to enhance merchandising strategies and product displays.
Assistant Store Manager
Burlington
South Euclid
10.2016 - 11.2019
- Supported daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Analyzed sales data to identify trends and recommend inventory adjustments to management.
- Implemented promotional initiatives to boost sales during peak seasons effectively.
Assistant Store Manager
Burlington
Cuyahoga Falls, OH
07.2014 - 10.2016
- Monitored cash handling procedures, ensuring accuracy during transactions and deposits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Loss Prevention Supervisor
Burlington
Cleveland Area
05.2013 - 06.2014
- Led loss prevention initiatives to reduce shrinkage and enhance store security measures.
- Conducted regular audits of inventory management practices to ensure compliance with company policies.
- Trained and mentored staff on loss prevention techniques and surveillance systems usage.
- Analyzed incident reports to identify trends and implement corrective actions effectively.
Loss Prevention Manager
Macys Department Store
Mentor, OH
05.2011 - 05.2013
- Developed and implemented loss prevention strategies to minimize shrinkage across departments.
- Trained and mentored staff on theft prevention techniques and incident reporting protocols.
- Coordinated store audits to identify vulnerabilities and enhance security measures.
- Analyzed incident reports to identify patterns and develop targeted prevention plans.
Loss Prevention Manager
Macys Department Store
Parma, OH
05.2010 - 05.2011
- Collaborated with law enforcement on theft investigations, ensuring timely resolution of cases.
- Conducted regular safety training sessions to elevate employee awareness of loss prevention practices.
- Utilized surveillance systems to monitor activities, enhancing overall store security posture.
- Created detailed reports on loss trends, providing insights for executive decision-making processes.
Loss Prevention Supervisor
Macys Department Store
North Olmsted, OH
05.2006 - 05.2010
- Collaborated with law enforcement on investigations involving theft or fraudulent activities.
- Developed and executed strategies to improve operational efficiency in loss prevention protocols.
- Monitored video surveillance systems to detect suspicious behavior and prevent theft incidents.
- Evaluated existing loss prevention programs, recommending improvements based on industry best practices.
Department Manager
Macys Department Store
Richmond Heights, OH
09.2002 - 05.2006
- Led team in daily operations, ensuring high levels of customer service and satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales trends to optimize inventory management and improve stock availability.
- Coordinated promotional events, increasing foot traffic and driving sales growth within the department.
Education
GED -
Lakewood High
Lakewood OH06-1997
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Inventory control
- Team building and leadership
- Store opening and closing
- Staff supervision
- Stock management
- POS systems operations
- Employee scheduling
- Hiring and training
Timeline
Assistant Store Manager
Burlington
11.2019 - 05.2026
Assistant Store Manager
Burlington
10.2016 - 11.2019
Assistant Store Manager
Burlington
07.2014 - 10.2016
Loss Prevention Supervisor
Burlington
05.2013 - 06.2014
Loss Prevention Manager
Macys Department Store
05.2011 - 05.2013
Loss Prevention Manager
Macys Department Store
05.2010 - 05.2011
Loss Prevention Supervisor
Macys Department Store
05.2006 - 05.2010
Department Manager
Macys Department Store
09.2002 - 05.2006
GED -
Lakewood High