Daniel Hood
Walmart
Parma Heights ,OH
10
years of professional experience
Adaptable professional with a solid background in customer service and optical care. Known for exceptional teamwork and attention to detail, contributing to improved operational efficiency and enhanced patient satisfaction.
Work History
Apprentice Optician
5 Years 4 Months- Conducted routine vision tests to ensure accurate prescriptions for eyewear.
- Completed pre-testing procedures for patients before the doctor visit (auto refraction of the eyes, operated the non-contact tonometer to test patients' inner ocular pressures).
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Collaborated with team members to create promotional materials for new products or seasonal sales events.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients on proper care and use of eyewear, enhancing customer satisfaction.
- Maintained inventory of optical products, ensuring timely restocking and organization.
Customer Service Manager
2 Years 6 Months- Led customer service team to enhance operational efficiency and drive customer satisfaction.
- Managed conflict resolution initiatives, fostering a positive environment for both customers and employees.
- Mentored team members on best practices in customer engagement and problem-solving techniques.
- Established performance metrics to assess team effectiveness and drive continuous improvement efforts.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions and inventory availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
1 Year 5 Months- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems to maintain financial integrity.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Trained new associates on sales techniques and store policies to promote operational consistency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma
Skills
Optical measurements
Visual acuity testing
Eyewear sales
Insurance eligibility verification
Equipment maintenance
Scheduling appointments
Customer service
Teamwork and collaboration
Multitasking
Reliability
Adaptability and flexibility
Professionalism
Timeline
Apprentice Optician
Walmart
04.2021 - 08.2026Read More
Customer Service Manager
Walmart
10.2018 - 04.2021Read More
Sales Associate
The Exchange
12.2016 - 05.2018Read More
Lakewood High School
High School Diploma
Read More