Daniel Howe
Madison
Summary
Experienced hospitality professional with expertise in luxury hotel operations, guest services, and management. Proven leadership in maintaining AAA 4-Diamond standards, resolving guest concerns, and optimizing hotel operations. Adept in Opera Management Systems and new hotel openings. Seeking opportunities outside Madison, WI.
Overview
7
7
years of professional experience
Work History
Front Office Manager
The Edgewater Hotel
Madison
02.2023 - Current
- Lead and supervise front office team to deliver exceptional service.
- Oversee daily operations, guest services, and financial transactions.
- Collaborate across departments to ensure seamless guest experiences.
- Optimize occupancy and revenue through strategic pricing and inventory management.
- Train staff in luxury service standards and crisis management.
Assistant General Manager
Holiday Inn & Suites
Madison
03.2021 - 03.2023
- Managed hotel, waterpark, and restaurant operations.
- Supervised and trained staff to maintain high service standards.
- Assisted with budgeting, cost control, and vendor relations.
- Ensured compliance with safety regulations and emergency protocols.
Guest Services Manager
avid Hotel
Madison
10.2019 - 04.2021
- Led front desk team in delivering top-tier guest experiences.
- Oversaw check-in/out, guest concerns, and VIP services.
- Managed billing, inventory, and event coordination support.
Overnight Manager
Hotel Indigo
Madison
01.2019 - 10.2019
- Supervised overnight hotel operations, financial auditing, and security.
- Managed guest services and team coordination.
Education
Certificate - Building Blocks of Well-Being
Madison College
Madison, WIAssociate - Hospitality Management
Florida Atlantic University
Associate - Liberal Arts
Madison College
Madison, WISkills
- OPERA
- Opera Management Systems
- Event Coordination
- Multi-Department Collaboration
- Computer literacy
- Scheduling
- Hiring
- Training
- Computer skills
- Windows
- Luxury Hotel Operations
- Guest Relations
- Staff Training & Leadership
- Communication skills
- Revenue & Financial Management
- Crisis & Conflict Resolution
References
- Jason Ilstrup, President of Downtown Madison Inc./Former General Manager of HotelRed, 414-690-0391, Jilstrup@downtownmadison.org
- Chris Washburn, Municipal Court Judge/The Edgewater Hotel Valet Supervisor, 608-228-4433, washcd@gmail.com
- Alex Larson, Guest Experience Manager at Walt Disney Resorts/Former General Manager of Holiday Inn and Suites Madison West, 608-576-7531, Alexwlarson22@gmail.com
Timeline
Front Office Manager
The Edgewater Hotel
02.2023 - Current
Assistant General Manager
Holiday Inn & Suites
03.2021 - 03.2023
Guest Services Manager
avid Hotel
10.2019 - 04.2021
Overnight Manager
Hotel Indigo
01.2019 - 10.2019
Certificate - Building Blocks of Well-Being
Madison College
Associate - Hospitality Management
Florida Atlantic University
Associate - Liberal Arts
Madison College