Daniel Hoyos
Orlando,FL
Summary
Professional merchandise specialist with strong experience in customer service, visual merchandising. Reliable team player focused on collaboration and adapting to evolving needs. Skilled in product displays, and stock organization.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
Universal Studios
05.2024 - 07.2025
- Opened the Epic Preview Center in CityWalk
- Opening Team Member for Epic Universe
- Opened Sensorium Emporium Various Emporia Store
- Operated Cash Registers
- Transported merchandise to sales floor and restocked shelves and racks.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Front Store Service Clerk
Publix Supermarket Inc
05.2023 - 05.2024
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
Service Advocate & Front of Store
Target
05.2021 - 08.2022
- Cash Register
- Guest Service, Drive Up
- Ship / OPU (Online Pick-Up)
- Self-Checkout
- Customer Service (Returns & Exchanges)
Customer Service
Paragon Acura
04.2019 - 07.2020
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Schedule service appointments for customer vehicles
- Greet customers in person and set up appointments
- Provided excellent customer service and addressing concerns promptly.
Education
Automotive Technician Diploma - Engine Performance, Electrical / Electronic Systems, Brakes, Suspension & Steering
NYADI The College of Transportation Technology
Jamaica, New York05.2016
High School Diploma -
New Town High School
Queens, New York06-2013
Skills
- Customer Service experience for more than six years
- Team player
- Cash management
- Store organization
- Retail experience
- Returns handling
- Stock replenishment
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Associate
Universal Studios
05.2024 - 07.2025
Front Store Service Clerk
Publix Supermarket Inc
05.2023 - 05.2024
Service Advocate & Front of Store
Target
05.2021 - 08.2022
Customer Service
Paragon Acura
04.2019 - 07.2020
Automotive Technician Diploma - Engine Performance, Electrical / Electronic Systems, Brakes, Suspension & Steering
NYADI The College of Transportation Technology
High School Diploma -
New Town High School