Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential issues and develop solutions.
Hi, I’m
DANIEL IRIZARRY
Summary
Overview
7
years of professional experience
1
Certification
Work History
AAA-ACG
Licensed Insurance Agent
10.2022 - Current
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
Progressive Insurance
Associate Consultant
04.2021 - 09.2022
Job overview
- Provided general customer service for all car insurance needs.
Visa
Customer Service Representative
08.2017 - 05.2018
Job overview
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Customer service for multiple Financial institutions under Visa
- Fraud Prevention
Apple Inc
Mac+ Senior Advisor
07.2018 - 03.2021
Job overview
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Sitel Call Center
Customer Service Representative
07.2016 - 08.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
G. Holmes Braddock Senior High SchoolMiami, FL
High School Diploma
06.2008
University Overview
Skills
- Microsoft Word
- Microsoft Excel
- Fast learner
- Excellent Customer Service Skills
- Leadership Skills
- Organizational Skills
- Great attention to details
- Problem Solver
Certification
- [2044 Personal Lines] License # W952960
Timeline
Licensed Insurance Agent
AAA-ACG
10.2022 - Current
Associate Consultant
Progressive Insurance
04.2021 - 09.2022
Mac+ Senior Advisor
Apple Inc
07.2018 - 03.2021
Customer Service Representative
Visa
08.2017 - 05.2018
Customer Service Representative
Sitel Call Center
07.2016 - 08.2017
G. Holmes Braddock Senior High School
High School Diploma
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