Daniel Jean Baptiste
Cape Coral,FL
Summary
Consistently shows results in sales, notably at Honda, where innovative marketing strategies led to a significant increase in Internet sales. Well trained in customer service and fostering collaborative work environments, demonstrating a strong work ethic and a positive attitude. Skilled in ensuring high productivity across shifts.
Overview
4
4
years of professional experience
Work History
Internet Sales
Honda
Fort Myers
07.2023 - Current
- Increased Internet sales by implementing effective marketing strategies and coordinating online promotions.
- Led training sessions for new hires on internet sales processes and software platforms used within the organization.
- Mentored junior staff members in best practices for internet sales strategy development and execution, fostering a positive team environment focused on collaboration and innovation.
- Attained minimum performance of Internet sales ratio from inbound leads.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Participated in ongoing professional development activities to stay current on industry news, competitor insights, and technology advancements related to internet sales.
- Ensured seamless communication between the Internet Sales team members in achieving target goals monthly basis.
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on Product or Service.
3rd Shift Manager
RaceTrac
North Fort Myers, FL
01.2023 - 07.2023
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Resolved conflicts between employees professionally through mediation and negotiation techniques, promoting a harmonious work environment conducive to collaboration and high productivity levels.
- Optimized resource allocation based on capacity planning forecasts during periods of fluctuating demand or seasonal fluctuations in workload requirements.
- Supported continuous improvement initiatives through active participation in process reviews, root cause analysis sessions, and corrective action plans implementation.
- Maintained accurate documentation of operational procedures, employee attendance records, and incident reports in compliance with company policies or regulatory requirements when applicable.
- Mentored new employees on company procedures, best practices, and performance expectations for seamless integration into the team.
- Collaborated with other shift managers to ensure smooth transitions between shifts and maintain consistent productivity levels across the entire operation.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Senior Produce Clerk
Publix
North Fort Myers
08.2021 - 07.2022
- Maintained a clean and organized produce section, adhering to strict hygiene standards and ensuring compliance with health regulations.
- Supported store operations by assisting with stocking other departments when needed, demonstrating versatility and teamwork within the organization.
- Boosted customer satisfaction by providing exceptional service and answering questions regarding the product.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Education
Mariner High School
Cape Coral Florida Skills
- Strong work ethic
- Willingness to learn
- Positive attitude
- Customer service
- Honesty and integrity
- Team Player
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Internet Sales
Honda
07.2023 - Current
3rd Shift Manager
RaceTrac
01.2023 - 07.2023
Senior Produce Clerk
Publix
08.2021 - 07.2022
Mariner High School