Daniel Jenuwine
Troy,Michigan
Summary
Highly motivated Management Associate with extensive leadership, customer service, and sales experience. Outgoing professional with track record of using excellent people skills resulting in increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for excellent relationship building, sales performance, management, and excellence in customer service.
Overview
23
23
years of professional experience
Work History
New/Pre-owned Sales Associate
Lithia Motors Inc. / Suburban Ford of Troy
09.2022 - Current
- Prospected potential customers both online and face-to-face via text email and direct phone calls
- Worked with sales managers and dealership appraisers to structure the most profitable transaction structure for the dealership
- Responsible for interacting with banks and lending institutions to obtain payoff data and ensure proper lienholder registry
- Regularly met and exceeded sales goals and objectives while maintaining a 4.7/5.0 Customer Service Rating.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Vice President
Quality Fresh Cigars Inc.
01.2005 - 09.2022
- Responsible for executing 100+ million in annual sales to key wholesale accounts
- Leveraged technology of Yellow Dog Retail System to automate workflows and streamline inventory management processes, resulting in increased productivity and cost savings across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Maintained, ordered and audited 1.5 million in annual inventory for a chain of three retail Cigar Lounges
- Hired and trained a staff of 100+ retail employees on best practice customer service and direct to consumer sales strategies including training on Cigar knowledge
- Worked with lenders to present annual financial statements and loan renewal procedures while aiding internal accountants with inventory controls and audits. Facilitated $750,000 SBA Loan
- Enhanced company profitability by implementing strategic business plans and optimizing in-store events and promotions.
- Cultivated strong relationships with customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Ensured regulatory compliance for the State of Michigan Tobacco Tax requirements at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms to accurately make monthly tax payments.
Mortgage Broker
The Prime Financial Group
01.2003 - 01.2005
- Processed leads from LendingTree.com for potential new purchase loans as well as standard refinance opportunities
- Managed pipeline of 10-20 loans per month performing rate locks with multiple investors including Wells Fargo, Chase and Citigroup
- Coordinated and scheduled appraisals and title work with third party vendors while performing internal processing objectives.
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
Licensed Mortgage Broker
Quicken Loans
09.2000 - 03.2003
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Streamlined the loan application process for faster approvals and increased customer retention.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
- Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
- Explained entire mortgage loan process to borrower.
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
- Collaborated with different lenders to find best possible deal for homebuyers.
Education
MBA - Richard DeVos Graduate School of Management
Northwood University
Troy, Michigan08.2008
Bachelor of Arts - Eli Broad College of Business/Finance
Michigan State University
East Lansing, Michigan05.2000
Skills
- Excel
- MS Word
- Yellowdog Software (Inv Mgmt)
- Micros Retail
- Quickbooks
- Client Account Management
- Product Sales
- Upselling
- Inventory Control
- Customer Needs Assessment
- Exceptional Customer Service
- Store Opening and Closing
- Sales Expertise
- Sales Pipeline Management
- Reliable and Punctual
- Excellent People Skills
- Relationship Building
- POS System Operation
- Retail Store Operations
- Outgoing Personality
- Excellent communication
Hobbies and Interests
- Fishing
- Hunting
- Everything Outdoors
- Baseball
- Michigan State University Athletics
Affiliations
- Sigma Chi Fraternity
- Guardian Angels Catholic Church
Golfing, Hunting, Fishing, Skiing, Hiking, Boating
I am an avid outdoorsman that finds the time spent Golfing, Hunting, Fishing, Hiking and Boating as a way to stay grounded and gives me the ability to meet the challenges that life throws my way. The fresh air of nature cleanses my soul and revives my enthusiasm for LIfE!
Timeline
New/Pre-owned Sales Associate
Lithia Motors Inc. / Suburban Ford of Troy
09.2022 - Current
Vice President
Quality Fresh Cigars Inc.
01.2005 - 09.2022
Mortgage Broker
The Prime Financial Group
01.2003 - 01.2005
Licensed Mortgage Broker
Quicken Loans
09.2000 - 03.2003
MBA - Richard DeVos Graduate School of Management
Northwood University
Bachelor of Arts - Eli Broad College of Business/Finance
Michigan State University
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