Daniel Jessup
East Islip
Summary
Dynamic Vendor Relations Manager with a proven track record at Global Facility Management, excelling in strategic negotiation and resource planning. Cultivated strong vendor partnerships, optimizing procurement processes and reducing costs. Adept at enhancing service quality through cross-functional collaboration and effective communication, driving operational excellence and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Vendor Relations Manager
Global Facility Management
Melville, NY
08.2021 - Current
- Established and maintained strong relationships with vendors to enhance service delivery and support operations.
- Negotiated contract terms and pricing with suppliers to optimize procurement processes and reduce costs.
- Collaborated with cross-functional teams to resolve vendor-related issues and improve overall service quality.
- Developed strategic partnerships with key vendors to align services with organizational goals and objectives.
Customer Service Manager
Kohl's
Ronkonkoma, NY
01.2015 - 05.2021
- Led customer service initiatives to enhance satisfaction and loyalty.
- Developed training programs for staff to improve service delivery and product knowledge.
- Implemented feedback mechanisms to identify areas for service improvement.
- Streamlined communication processes between teams, enhancing response times and accuracy.
Operations Supervisor
Kohl's
Ronkonkoma, NY
05.2011 - 01.2015
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored team members to enhance efficiency and productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated inventory management efforts, optimizing stock levels and minimizing discrepancies.
Education
Associate of Arts - History
Suffolk County Community College
Selden, NY05-2013
Skills
- Strategic negotiation
- Industry expertise
- Resource planning
- Vendor assessment
Accomplishments
- Supervised team of 50 staff members over multiple companes.
Timeline
Vendor Relations Manager
Global Facility Management
08.2021 - Current
Customer Service Manager
Kohl's
01.2015 - 05.2021
Operations Supervisor
Kohl's
05.2011 - 01.2015
Associate of Arts - History
Suffolk County Community College