DANIEL J. KITATANGE
The Esdan LLC, Tax Preparation Services
Albertville,MN
3
Languages
1
Certification
18
years of professional experience
To contribute to improving the reputation of the organization and expand my knowledge and skills. To fully utilize my training, learnings, and skills to contribute to the success of the company.
Work History
Customer Service Representative
4 Years 7 Months- Assist Cardholders with their card services (Remote Job)
Human Resources Manager
5 Years 7 Months- Recruit, onboard and train new preparers.
- Prepare employees payroll.
Line Floor lead
1 Year- Lead and assure floor activities and employees safety procedures.
Backup Team Leader
4 Years- Lead employees and line’s activities.
- Drive the lean coordination.
- Train new employees.
- Give direction to employees.
- Drive continuous Improvement.
- Drive the 5S.
- Work to improve safety, quality and productivity of the line.
- Provide a problem solving
- Accept and return calls.
- Use JDE to make and close orders.
Home Health Aide
1 Year- Took care of disable people and memory care by grooming, feeding them and administering their meds.
Blender Operator and French Interpreter
1 Year- Operated the blender machine and translating new and current employees during interview or when needed.
Human Resource Manager
2 Years- Recruited, hired, onboarded, and trained new employees.
- Completed the payroll
- Directed the administrative functions.
- Managed employees and employees’ benefits and compensations.
Supervisor
2 Years- Trained and Supervised Reforestation projects.
- Worked on strategies of reforestation in South Kivu Region.
High School French Teacher
6 Years- Taught French to the high school students.
French Interpreter and Translator
3 Years- Interpreted and translated French to Swahili and English to Swahili languages, and vice versa.
Education
MBA - Business Management and Marketing
AAS - Business Marketing and Management
AAS Degree - Environmental Sciences
GPA: 3.4GPA
AAS Degree - French and African Languages
High School Diploma - Literature and Latin
Certificate - Primary School
Skills
Efficient Computer Skills: MS-Word
Excel
PowerPoint
Access
and JDE.
Tugger and wave driving.
Customer Service
2 Years.
Conflict management skill
5 years.
Administrative Assistance
2 Years.
Employees supervision
3 Years.
Lean Coordination
2 Years.
Continuous improvement and 5S
Individual and Small business Professional Tax preparer
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Affiliations
- International Customer Service Association
Certification
- Sales Manager Certificate
- Certified Tax Preparer, THE ESDAN LLC - 5 years
Languages
French
Full Professional
English
Professional Working
Swahili
Native or Bilingual
Interests
Watching Movies and TV Shows
I participate in low-impact exercises to strengthen core muscles.
Outdoor Recreation
Participating in cultural exchange programs and homestays.
I like working with my hands and fixing things.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Timeline
Customer Service Representative
Teleperformance USA
01.2022 - CurrentRead More
Human Resources Manager
The Esdan LLC, Tax Preparation Services
01.2021 - CurrentRead More
Line Floor lead
Boston Scientific, NSM department
01.2021 - 01.2022Read More
Backup Team Leader
01.2017 - 01.2021Read More
Home Health Aide
Lifesprk
01.2016 - 01.2017Read More
Blender Operator and French Interpreter
Tyson Fresh Meats
01.2015 - 01.2016Read More
Human Resource Manager
Uvira City Administration Office
01.2013 - 01.2015Read More
Supervisor
World Vision Project of Reforestation
01.2013 - 01.2015Read More
French Interpreter and Translator
Norwegian Refugees Council
01.2010 - 01.2013Read More
High School French Teacher
Institute of Agricultural and Veterinary Techniques
01.2009 - 01.2015Read More
Kasenga Primary School
Certificate from Primary School
Read More
Mwanga High School
High School Diploma from Literature and Latin
Read More
Institute of Pedagogical Studies
AAS Degree from French and African Languages
Read More
Institute of Development
AAS Degree from Environmental Sciences
Read More
Normandale Community College
AAS from Business Marketing and Management
Read More
Metropolitan State University
MBA from Business Management and Marketing
Read More
Awards & Acknowledgements
Certificate of acknowledgement of the work and plan realization at NRC., Certificate of 5 Years acknowledgement of teaching.