Daniel Jones
HOUSTON
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor
03.2021 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bingo Floor Clerk
Texas Lottery Commission
01.2019 - 08.2023
- Supported sales associates in locating items promptly, resulting in improved customer experience and increased sales.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Operated cash register to make change, received payments and tally transactions
Education
Westfield Highschool
Houston, TX06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Expert Microsoft
- Interpersonal skills
- Conflict resolution
- Adaptability
- Typing skills
Timeline
Customer Service Representative
Iqor
03.2021 - 01.2025
Bingo Floor Clerk
Texas Lottery Commission
01.2019 - 08.2023
Westfield Highschool