Daniel Jones

• Experienced Technology Leader responsible for global cloud platform operations delivery, providing Infrastructure and Application Managed Services Support in significant customer facing and global teams management role.
• Responsible for overall Stability, Timely Response, Preventive Maintenance, Productivity of all customer Infrastructure and Application Services, Maintaining client relationships and customer satisfaction, account expansion through opportunity identification and growth management.
• As Technical Director, I lead Operating System and Database technologies towers, I am responsible for ensuring that SAP, OS and DB services are delivered as per agreed SLAs. Primary interface for all client contacts related to services delivered as per SOW.
• Responsible to manage Domestic and International Cloud managed services team in US and India.
• Responsible for improving processes and writing and authorizing SOPs under Application Managed Services for OS and DB management.
• Responsible for internal and external service management using appropriate metrics.
• Responsible for ensuring that services delivered by Global Delivery Network meets delivery requirements
  against standard agreed metrics. These include but are not limited to: Service delivery performance, Incident Management, Problem Management and Change Management.
• Responsible for team development, mentoring and succession planning globally.
• Enforcing compliance with established policies, practices, and processes defined by Virtustream for managing Services operations.
• Reporting on current operations to all relevant stakeholders and using data to drive process improvements.

• Managing global teams to support 150+ fortune 500 customers running on Virtustream platform comprising VMware/ EMC storage /Dell Servers/Cisco & F5 Networking.
• Managed large-scale Platform migration and support projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements globally. Executed appropriate staffing and budgetary plans to align with business forecasts.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Developed and implemented new fully automated Patch Management System to improve OS management efficiency and stability.
• Conducted quarterly customer business review meetings to update business operations performance and determining customer expectations.
• Provided strong leadership to enhance team productivity and morale.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

• Developed and maintained relationships with 150+ Virtustream customers, suppliers and vendors through account development.
• Accomplished multiple customer experience enhancement projects within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Planned, created, tested and deployed organization wide OS & DB upgrades and Patch updates to produce high quality systems to meet and exceed customer expectations.
• Provided Capacity Management, Performance Management and Escalation Management to cloud customers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Senior Systems Engineer for US East and Central Region Customers.
• Responsible for Level III escalation support for Windows Servers, RedHat and SUSE Servers and Enterprise Applications running on xStream Platform.
• Managing hypervisor platform running ESX 4.0/5.0 and Windows and Linux guest VMs and customizing servers and applications for cloud customer business needs.
• Right-sizing VMs to fine-tuning server performance for best consumption model in cloud platform.
• Helping with On-boarding new customers into Cloud, Integrating Windows AD upgrade and MS Exchange upgrade, Windows Remote Desktop Services projects as part of onboarding process.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Assisted employees with resolving network problems at remote locations.
• Analyzed security logs to determine and alleviate network threats.

• Sr. Consultant at various 3i People's client locations for the following technologies - VMware ESX, Windows Enterprise Server Support, DR, Virtualization, Data Center Consolidation and Migration , Network Management, Enterprise Private Cloud Support at
  Truist Bank,
  The Home Depot,
  Porsche North America
  Bank of America
  Kilpatrick Stockton Law Firm
  Georgia State
  Arkansas State
  Atlanta Public Schools
• Managed Infrastructure Projects for 3i People clients. Designed and built a secure private cloud on VMware ESX for 3i People. Applications Packaging & Deployment, MS Exchange 2003 to 2007, Exchange 2010 to Google Apps, Windows Server 2003 to 2008 migrations, 2500+ P2Vs & V2Vs in 3-tier application architecture for a large client.
• Determined areas for improvement and implemented processes to alleviate problems.
• Presented project scopes to employees and executives, proposing timelines, budgets and specifications.
• Created monthly forecast templates and resource management allocations for approved projects.
• Assessed needs for projects and made proposals to senior executives.
• Identified new revenue ideas and opportunities within existing markets.
• Developed custom solutions based upon clients' strict requirements.

Provided Enterprise Technical Support for BrightStor ArcServe Backup 11.0 for Windows and Unix Server OS, BrightStor ArcServe HA and Failover Cluster Products.

• Supported and handled escalations for Alcatel Layer 3 Switches and Routers for US customers.
• Level II Support engineer for Cisco and Netgear Home & Small Office network devices.