Daniel Juarez
Las Vegas,Nevada
Summary
With extensive experience in retail sales and customer service, I have consistently demonstrated exceptional attention to detail and a strong commitment to customer satisfaction. My love for the wireless industry and technology fuels my dedication to staying informed and providing the best solutions to our customers. My approach is rooted in the belief that "the best preparation for good work tomorrow is good work today," which drives my dedication to excellence in every interaction. I am passionate about helping others and am committed to doing things the right way, embodying our company values of dreaming big and delivering, loving our customers, working as one team, and maintaining unwavering persistence. My goal is to win together by consistently living these values and striving for success in every endeavor.
Overview
7
7
years of professional experience
Work History
Business Technical Expert
T-Mobile
Las Vegas
07.2022 - Current
- Educated customers and colleagues on technical issues with precision and expertise
- Familiarized with various operating systems, including Windows, iOS, and Android
- Delivered exceptional customer service, ensuring a superior customer experience
- Met or exceeded monthly performance metrics
- Efficiently multitasked to handle multiple responsibilities simultaneously.
Retail Sales Consultant
AT&T
Las Vegas
12.2021 - 07.2022
- Greeted customers with a friendly and welcoming demeanor, creating a positive first impression
- Conducted thorough needs assessments through qualifying questions to recommend tailored products and services
- Consistently met and exceeded sales quotas, demonstrating strong sales acumen and customer persuasion skills
- Provided expert assistance in troubleshooting devices, enhancing customer satisfaction
- Addressed and resolved customers' billing concerns with efficiency and professionalism.
Solutions Specialist
Cox Communications Inc
Las Vegas
02.2020 - 12.2021
- Delivered personalized interactions for customers based on their unique needs while maintaining a positive and friendly demeanor
- Provided comprehensive answers to customer inquiries, ensuring clarity and satisfaction
- Demonstrated extensive knowledge of internet speeds, equipment, and telecommunications services to address customer needs effectively
- Consistently met and exceeded sales quotas, showcasing exceptional sales and communication skills in the telecommunications industry
- Developed and implemented retention-based solutions to maintain and enhance customer loyalty
- Fostered long-term customer relationships through proactive support and tailored service offerings.
Debt Collection Specialist
Receivables Performance Management
Lynnwood, WA
09.2020 - 03.2021
- Maintain sensitivity, politeness, and assertiveness to meet clients' needs
- Track assigned accounts to identify outstanding debts
- Develop and execute strategies for recovering outstanding payments
- Locate and contact debtors to determine payment status
- Negotiate payoff deadlines or payment plans
- Investigate and resolve account discrepancies
- Establish trust relationships with debtors to prevent future issues
- Regularly update account statuses and databases
- Ensure compliance with legal requirements when necessary.
Sales Representative
T-Mobile Retail Store
Las Vegas
12.2017 - 12.2019
- Greeted customers warmly upon entry, ensuring a positive first impression
- Conducted thorough needs assessments to provide tailored product recommendations, ensuring each sale was right for the customer ('Right Fitting')
- Consistently met and exceeded sales quotas and goals, demonstrating exceptional sales performance
- Utilized excellent interpersonal skills to build rapport and maintain customer relationships
- Merchandised goods in accordance with promotions and specials, enhancing product visibility and driving sales
- Achievements: Awarded Top Salesperson in the company for outstanding sales performance.
Education
High School Diploma -
Skills
- Multitasking
- Self-sufficient
- Active Listening
- Detail Oriented
- Collaborative
- Problem Solving
Timeline
Business Technical Expert
T-Mobile
07.2022 - Current
Retail Sales Consultant
AT&T
12.2021 - 07.2022
Debt Collection Specialist
Receivables Performance Management
09.2020 - 03.2021
Solutions Specialist
Cox Communications Inc
02.2020 - 12.2021
Sales Representative
T-Mobile Retail Store
12.2017 - 12.2019