Daniel K. White
Cypress,United States
Summary
Dynamic Project Supervisor at Marker Group with a proven track record in project management and client relationship management. Expert in policy development and staff training, driving process improvements that enhance operational efficiency. Adept at fostering team collaboration and ensuring quality assurance, consistently meeting client expectations and project goals.
Overview
25
25
years of professional experience
Work History
Project Supervisor
Marker Group
Houston, Texas
10.2022 - 06.2025
- Supervised Projects for Defendants on various cases.
- Served as main point of contact for clients to ensure all project requests were fulfilled and questions addressed as they arose.
- Responsible for daily operations of assigned projects.
- Ran daily reports to ensure all project goals were being met.
- Monitored information production to ensure accuracy and quality of the information gathered.
- Monitored individual production to ensure all staff members were accomplishing assigned functions as expected.
- Maintained staff development for the project team.
- Coached staff on production issues to ensure all duties were performed according to Marker standards.
- Provided additional training to staff members who have shown potential for advancement to ensure talent availability as needed for projects.
- Tracked and administered yearly reviews for all project staff.
- Responsible for creating, reviewing, and updating project policies and procedures to ensure they contain all pertinent information required to meet client expectations.
Regulatory Compliance Manager
Convergent Outsourcing
Houston, Texas
12.2017 - 04.2022
- Responsible for monitoring normal business processes to ensure all policies are being followed.
- Developed and scheduled exception reporting to identify gaps in adherence.
- Developed and scheduled testing to ensure compliance with Federal, State, internal, and client requirements.
- Maintain standards for PPI and client information on all testing.
- Responsible for reviewing internal policies to ensure they are current.
- Oversees risk control staff to ensure daily activities are conducted in a timely manner.
Compliance Supervisor-Client Audits
Convergent Outsourcing
Houston, Texas
06.2013 - 12.2017
- Responsible for gathering information for regulatory and client audits.
- Serves as company representative to ensure all information is gathered and delivered to regulators/clients in a timely manner.
- Conducts follow-up on all external audits to ensure any remediation is conducted and is operating as intended.
- Served as the primary contact point for multiple clients in a client services capacity to answer questions and facilitate normal operations.
Quality Support Representative
Convergent Outsourcing
Houston, Texas
06.2009 - 06.2013
- Responsible for daily reporting of office collections and hours worked to executive level.
- Client Service responsibilities, including various reports, deliverables, and specific requests as needed.
- Responsible for monitoring of representatives to ensure all company policies and federal guidelines are being followed.
- Responsible for the investigation and resolution of complaints from consumers, clients, and various government agencies.
- Responsible for ensuring all packages or correspondence is received/sent and processed accordingly.
Support Team Lead/Assistant Support Director
Travisoft
Houston, Texas
08.2006 - 03.2009
- Responsible for tracking and reporting on all issues reported to the support department.
- Must have knowledge of all Travis Products to help Support Reps. with issues they are unable to handle alone.
- Supervise 5 support reps during daily operations.
- Assign tasks as needed to maintain support services.
- Monitor phone system to maintain level of service required by support guidelines.
- Conduct first round interviews for new hires and training of new support reps.
- Responsible for overseeing Training Department for New Customers as subdivision of Support department, including conducting training classes as needed.
- Introduce all new customers to support and make sure they are set up correctly.
- Also worked with customer to convert from desktop products to web bases products as needed.
Team Lead
Target
Houston, Texas
08.2005 - 08.2006
- Responsible for keeping shelves well stocked with items and displayed in a professional manner.
- Tracked inventory using set systems and procedures.
- Guest service. Helping guest find what they needed, or helping them to the products they have chosen.
- Supervision of floor workers. Making sure other 'zoners' were completing assignments and helping guests appropriately.
- Communication with top management officials formally and informally.
Satellite Manager
Millward Brown Research
Corpus Christi, Texas
07.2001 - 02.2005
- Responsible for all aspects of daily operations of research surveys including scheduling, data processing and quality control.
- Management of all records including survey records and trouble calls.
- Analysis of existing documentation and data retrieved.
- Responsible for making adjustments and improvement in policies, procedures, workload, work flow, functional assignments, space utilization and layout.
- Prepare reports based on studies and analysis.
- Provided metrics and other requested information to top management officials and external agencies.
- Compile graphic analysis and present databases for trend analysis.
- Supervision of fifteen (15) to forty-five (45) employees and three (3) supervisors.
- Supervision includes scheduling workload, providing guidance to ensure production meets quality standards and quotas, follow directives to ensure company policies are adhered to.
- Maintain a positive work environment.
- Communication with top management officials formally and informally.
- Communication with interviewers and supervisors on a daily basis.
Loader
Sutherlands Lumber
Corpus Christi, Texas
06.2000 - 07.2001
- Responsible for loading and unloading delivery trucks both manually and with a forklift.
- Maintained operating license for a forklift as required.
- Inventory control and ordering of items including lumber, hardware and chemicals.
- Assisted in ordering parts.
- Responsible for keeping shelves well stocked with items and displayed in a professional manner.
- Performed preventative maintenance on all tools utilized.
- Assisted in repairing of hand power tools and equipment.
- Customer Service.
Education
Business Administration -
Del Mar College
Corpus Christi, Texas01.2004
Mechanical Engineer -
Rice University
Houston, Texas01.2000
Skills
- Project management
- Policy development
- Quality assurance
- Client relationship management
- Team leadership
- Process improvement
- Staff training and management
- Windows operating system
- FACS software
- Team collaboration
Timeline
Project Supervisor
Marker Group
10.2022 - 06.2025
Regulatory Compliance Manager
Convergent Outsourcing
12.2017 - 04.2022
Compliance Supervisor-Client Audits
Convergent Outsourcing
06.2013 - 12.2017
Quality Support Representative
Convergent Outsourcing
06.2009 - 06.2013
Support Team Lead/Assistant Support Director
Travisoft
08.2006 - 03.2009
Team Lead
Target
08.2005 - 08.2006
Satellite Manager
Millward Brown Research
07.2001 - 02.2005
Loader
Sutherlands Lumber
06.2000 - 07.2001
Business Administration -
Del Mar College
Mechanical Engineer -
Rice University
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