DANIEL KAO
2 Bay Club Drive, Apt 9P, Bayside,NY
Summary
I am a college student embarking on my gap year, during which I am intent on developing my interests and strengths and fostering positive relationships. I am eager to join a diverse team where I hope my enthusiasm and curiosity will make a meaningful impact and where I can inspire and be inspired by others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
WESTCHESTER COUNTY PARKS
08.2021
- Certified in CPR and first-aid
Shift Leader
CHICK FIL A
07.2024 - 11.2024
- Helped train new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Usher
THE PICTURE HOUSE
02.2022 - 07.2023
Library Aide
BRONXVILLE PUBLIC LIBRARY
11.2021 - 04.2022
Education
Computer Science
WHEATON COLLEGE
Wheaton, IL05.2024
WESTCHESTER COMMUNITY COLLEGE
Valhalla, NY12-2024
Computer Science
QUEENS COLLEGE
Queens, NY05-2025
Skills
- Customer Service
- Ensured positive customer experience by warmly greeting patrons
- Resolved customer concerns by actively listening and taking decisive action
- Promoted welcoming environment for customer by maintaining facilities
- Rendered first-aid to swimming pool patrons
- Sales
- Actively promoted movie theater memberships to patrons generating several successful sales per month
- Cross-sold movie concession products to customers
- Provided thoughtful movie recommendations to prospective patrons resulting in increased box office sales
- Teamwork
- Worked collaboratively with team to turn over theaters for multiple showings within tight timelines
- Assisted at special events, including board of directors meetings
- Volunteered for difficult tasks (rubbish disposal and washroom maintenance) to ensure team deadlines were achieved
- Mentored new hires to foster inclusive team atmosphere
- Coordinated safety and well-being for thousands of patrons in large community swimming pools
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Shift Leader
CHICK FIL A
07.2024 - 11.2024
Usher
THE PICTURE HOUSE
02.2022 - 07.2023
Library Aide
BRONXVILLE PUBLIC LIBRARY
11.2021 - 04.2022
Lifeguard
WESTCHESTER COUNTY PARKS
08.2021
Computer Science
WHEATON COLLEGE
WESTCHESTER COMMUNITY COLLEGE
Computer Science
QUEENS COLLEGE
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