Daniel Kaptur
Taylor,MI
Summary
Dynamic Operations Manager with a proven track record at Troy Auto Care, excelling in service coordination and employee training. Adept at data analysis and performance monitoring, I drive operational improvements and enhance customer satisfaction. Known for strong communication and problem-solving skills, I lead teams to achieve business goals effectively.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Operations Manager/Mobile Technician
Troy Auto Care
Troy, MI
07.2013 - Current
- Manage employees, team logistics.
- Coordinate and advise services and sales.
- Service and diagnose automotive battery and charging systems.
- Installation of parts and service of vehicles.
- Drive commercial/DOT trucks (service trucks, and tow trucks).
- Inventory of company vehicles, equipment, parts, and stock.
- Ordering, acquisition of parts, and stock.
- Data analysis of company and individual employee performance, and goal projection.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management and maintained optimal stock levels for auto parts.
- Implemented process improvements to enhance workflow and reduce operational bottlenecks.
- Trained and mentored team members on best practices in automotive service operations.
- Developed standard operating procedures to ensure compliance with safety regulations.
- Monitored performance metrics to identify areas for operational enhancements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
Delivery Driver
CWL Investments LLC
Birmingham, MI
05.2011 - 07.2013
- Providing top-tier customer service.
- Delivery of product.
- Assisting with facility cleanliness between delivery jobs.
- Cash register operations and money handling.
Sales Associate
Target
Commerce Township, MI
05.2007 - 07.2010
- Providing top-tier customer service.
- Knowledge of inventory.
- Assisting customers and shoppers with in-store purchases.
- Cash register operation and money handling.
- Inter-store and intra-store logistics.
- Proficient use of a PDA device.
- Assisted customers with product selection and inquiries.
- Maintained organized sales floor and ensured proper product placement.
- Operated point-of-sale system and processed transactions efficiently.
- Collaborated with team to achieve daily sales goals and improve service.
- Stocked shelves and monitored inventory levels regularly.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI01-2013
Associate in Applied Science -
Oakland Community College
Farmington Hills01-2010
Skills
- Polish reading, speaking, and writing
- Data analysis: performance review and goal setting
- Critical thinking
- Problem solving
- Strong communication, teamwork, empathy, and active listening
- Dependable, accountable, decisive, and honest
- Service coordination
- Customer relationship management
- Automotive diagnostics
- Employee training
- Team logistics
- Performance monitoring
- Supervisory skills
- Project leadership
- Microsoft office suite expert
- Inventory control
- Problem-solving
- Customer service
Certification
Chauffeur's License
Timeline
Operations Manager/Mobile Technician
Troy Auto Care
07.2013 - Current
Delivery Driver
CWL Investments LLC
05.2011 - 07.2013
Sales Associate
Target
05.2007 - 07.2010
Bachelor of Science - Psychology
Central Michigan University
Associate in Applied Science -
Oakland Community College