ALEX FERNANDEZ
Rockford,IL
Summary
Results-driven Diesel Professional with over 7 years of comprehensive experience in heavy-duty equipment maintenance and fleet operations. Proven track record of optimizing shop safety, mentoring junior technicians, and managing complex repair workflows for diverse fleets. Expert in ensuring strict adherence to dealer and factory standards while delivering high-quality service and operational efficiency. Bilingual (English/Spanish) with a strong focus on team leadership and customer satisfaction.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Mobile Operations Technician
COX AUTOMOTIVE
Rockford, USA
03.2022 - Current
- Manage on-site maintenance operations for high-volume accounts, including semi-trucks, box trucks, and specialized equipment.
- Coordinate logistics and scheduling for multiple fleet clients, ensuring minimal downtime and maximum vehicle availability.
- Serve as a lead technical resource, diagnosing complex electrical and mechanical issues that require advanced troubleshooting.
- Uphold rigorous safety and quality standards across diverse remote work environments.
Diesel Service Technician / Lead Support
M&K TRUCK CENTERS
Des Plaines, USA
01.2018 - 03.2022
- Supervised shop environment to ensure all work areas met strict cleanliness and safety protocols, reducing workplace hazards.
- Streamlined the warranty process by authoring detailed, technical "service stories" to ensure 100% compliance and maximize manufacturer reimbursement.
- Mentored and guided junior staff on diagnostic procedures, tool usage (GMAW welding, scan tools), and factory-standard repair techniques.
- Directed roadside assistance and "no-start" calls, making critical on-site decisions to resolve emergency equipment failures.
- Executed full lifecycle repairs from initial diagnostic testing to final pre-delivery inspections (PDI).
Education
Associate Degree - Diesel Engines
Universal Technical Institute (UTI)
Lisle, ILWelding Certification - GMAW Spray Transfer
First Institute Training Management
Skills
- Operational Leadership
- Shop Supervision
- Fleet Management
- Safety Compliance
- Technical Expertise
- Engine/Transmission Diagnostics
- Electrical Systems
- Hydraulic Maintenance
- Administrative
- Warranty Documentation
- Service Writing
- Resource Allocation
- Quality Control
- Communications
- Bilingual
- Client Relations
- Vendor Management
- Software
- Microsoft Excel
- Microsoft Word
- Factory Scan Tools
- Diagnostic Software
- Mechanical
- Diesel Hydraulics
- Air Brakes
- Fabrication
- Blueprint Reading
- Schematic Interpretation
- Leadership
- Team Management
- Organizational Strategy
- Conflict Resolution
Technical Skills And Tools
- Software: Microsoft Excel (Reporting), Microsoft Word, Factory Scan Tools, Diagnostic Software
- Mechanical: Diesel Hydraulics, Air Brakes, Fabrication, Blueprint Reading, Schematic Interpretation
- Leadership: Team Management, Organizational Strategy, Conflict Resolution
Timeline
Mobile Operations Technician
COX AUTOMOTIVE
03.2022 - Current
Diesel Service Technician / Lead Support
M&K TRUCK CENTERS
01.2018 - 03.2022
Associate Degree - Diesel Engines
Universal Technical Institute (UTI)
Welding Certification - GMAW Spray Transfer
First Institute Training Management