Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Rayo Jr

Cedar Hill,TX

Summary

Accomplished Senior Mobile Expert with a proven track record at T-Mobile, enhancing customer satisfaction and exceeding sales targets through expert product knowledge and persuasive communication. Skilled in customer relationship management and strategic planning, I've led teams to achieve significant business growth, fostering strong client relationships and operational excellence.

Overview

15
15
years of professional experience

Work History

Senior Mobile Expert

T-Mobile
11.2012 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Collaborated with team members to achieve monthly sales targets.
  • Led workshops for junior mobile experts, elevating team skills and productivity.

Lead Teller

Wells Fargo
02.2010 - 12.2012
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.

Sales Consultant

Clay Cooley Nissan
01.2012 - 11.2012
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Associate of Science - Business Management

Cedar Valley College
Lancaster, TX
05-2014

Skills

  • Product and service knowledge
  • Customer Relationship Management
  • Persuasive Communication
  • Closing Techniques
  • Strategic Planning
  • Analytical Thinking
  • Business Development
  • Negotiation
  • Sales and Marketing
  • Customer Relations
  • Operational leadership
  • Operational Oversight

Languages

Spanish
Native or Bilingual

Timeline

Senior Mobile Expert

T-Mobile
11.2012 - Current

Sales Consultant

Clay Cooley Nissan
01.2012 - 11.2012

Lead Teller

Wells Fargo
02.2010 - 12.2012

Associate of Science - Business Management

Cedar Valley College

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Henry Rayo Jr