DANIEL KARBELAY
Summary
Relentlessly curios, creative and highly adaptive experienced professional with strong leadership, sales &management skills paired with analytic driven problem-solving experience seeking position in hopes career advancement. Proven track record of turnaround style leadership & identifying and turning key metrics to overcome efficiency barriers, achieve sales goals, and lead competitors.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Esurance/Allstate
07.2020 - Current
- Investigate insurance claims and extension of coverage, conduct thorough interviews & obtain documentation to determine liability/compensability
- Process payments, negotiate settlements, assign exposures and follow up with attorneys, body shops & lien holders to ensure all aspects of claim are handled
- Utilize analytics, spreadsheets, multiple databases to assist in decision making and quick claim resolution
- Set expectations and maintain constant communication with all parties involved & maintain a working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
Delivery Station Lead
Amazon
07.2018 - 06.2020
- Lead up to 15 employees on a team and ensure shift is staffed properly while adjusting to efficiency barriers in real time for successful handling of volume
- Conduct meetings and collaborate with associates in ways to improve and streamline processes & discussing performance plans to maintaining key metric levels
- Delivery Station Liaison: Handle and resolve any customer complaints during delivery process, assist drivers in successful delivery, verify all packages in station get delivered.
Lead Valet attendant
Sunshine Valet
07.2016 - 07.2018
- Provide excellent customer service, ensure shift is staffed properly, register customers into valet system
- Resolve any customer related incidents.
Team Lead/Cashier
01.2015 - 07.2016
- Provide excellent customer service, supervise team for successful completion of the shift, perform money counts & ensure all close down duties were completed nightly
- Resolve any customer related incidents.
Education
Marketing, Pre-Marketing(transfer
University of South Florida, Saint Petursburg College
Skills
- Highly versatile & adaptive learner and ability to multi-task & prioritize tasks
- Strong negotiation skills paired with up-selling capabilities to achieve financial goals/quotas
- Use of analytics and ferocious curiosity in identifying key metrics to find root cause & solution in presented challenges
- Leadership skills & experience paired with natural ability to consistently provide solutions to daily challenges
- Strong experience in resolving customer complex customer service issues
Timeline
Claims Adjuster
Esurance/Allstate
07.2020 - Current
Delivery Station Lead
Amazon
07.2018 - 06.2020
Lead Valet attendant
Sunshine Valet
07.2016 - 07.2018
Team Lead/Cashier
01.2015 - 07.2016
Marketing, Pre-Marketing(transfer
University of South Florida, Saint Petursburg College