Salamasina Molitau

Princeton,TX

Summary

Detail-oriented professional with experience managing high-volume workloads while ensuring compliance with company policies and industry regulations. Enhanced customer satisfaction and operational efficiency in high-stress environments. Skilled in Microsoft applications and problem-solving, driving process improvements and delivering exceptional customer service.

Overview

years of professional experience

Work History

Claims Adjuster

State Farm

Richardson, TX

07.2025 - Current

Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Developed and implemented process improvements to enhance efficiency in claims handling.
Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Identified coverage limitations with thorough examinations of claims documentation and related records.
Documented information and uploaded data to company database for efficient processing using MAX.

Warehouse Lead

Amazon

Coppell, TX

04.2021 - Current

Led team of warehouse personnel, delegating tasks to enhance workflow and meet operational goals.
Supervised inventory cycle counting, ensuring accurate accounting of surplus records, product damages, and returns.
Verified records, daily reports, and inventory transactions to identify and rectify variances.

Call Center Dispatcher

Polynesian Cultural Center, PCC

La'ie, HI

05.2019 - 03.2021

Handled high-stress situations calmly, providing timely assistance to individuals in need.
Facilitated conflict resolution among customers, drivers, and personnel, fostering professional relationships and mutual respect.
Addressed and resolved dispatch process issues swiftly, preserving customer satisfaction and reducing potential negative impact.

Education

High School Diploma -

Trinity High School

Euless, TX

Medical Coding And Billing

Dallas College

Dallas, TX

12-2025

Skills

Attention to Detail: Strong analytical skills to accurately evaluate claim details and ensure compliance with policy terms
Analytical & Problem-Solving Skills: Ability to assess claim details, identify potential fraud, and make informed decisions
Process improvement: Always finding ways to improve daily process of claim handling to be more efficient

Time Management & Organization: Strong ability to prioritize tasks, manage multiple claims, and meet deadlines efficiently
Technology & Software Proficiency: Familiarity with Microsoft Office Suite (Excel, Word, Outlook) and ability to learn claims management software
Communication Skills: Effective written and verbal communication to interact with claimants, adjusters, and other stakeholders

Timeline