Daniel Kim
Edison,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
Woodbridge, New Jersey
2018.03 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
Customer Service Representative
Walmart
Old Bridge, New Jersey
2014.10 - 2018.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner
Customer Service Associate
Lowes
Marlboro, New Jersey
2014.06 - 2014.09
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
Warehouse Worker
Best Buy
Woodbridge, New Jersey
2013.12 - 2014.06
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
Customer Service Representative
Lowes Home Improvement Stores
Holmdel, New Jersey
2003.03 - 2013.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Sales Associate
Walmart
Piscataway, New Jersey
2000.09 - 2002.04
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
John P Stevens
Edison, NJ1996-06
Skills
- Sales experience
- Customer Service
- Order Fulfillment
- Handling Customer Complaints
Timeline
Customer Service Associate
Lowes Home Improvement
2018.03 - Current
Customer Service Representative
Walmart
2014.10 - 2018.02
Customer Service Associate
Lowes
2014.06 - 2014.09
Warehouse Worker
Best Buy
2013.12 - 2014.06
Customer Service Representative
Lowes Home Improvement Stores
2003.03 - 2013.11
Sales Associate
Walmart
2000.09 - 2002.04
High School Diploma -
John P Stevens