Luana Dacosta
Fort Lauderdale,FL
Summary
I am hardworking, detail oriented, fast learner with proven relationship-building and time management skills in fast-paced environments. I strive to meet customer needs, drive satisfaction, and promote long-term loyalty through a self- motivated mindset.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Cucina
12.2022 - Current
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Seminole Hard Rock
08.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
B2C Sales Associate
European Wax Center
09.2018 - 07.2021
- Managed point of sale opening and closing procedures, tracked cash flows, and audited tills and receipts
- Communicated with 30+ clients daily regarding the center's policies and procedures, answering complex questions and managing concerns that were raised
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition, leading to successful monthly sales quota
- Trained and led new staff on sales techniques, correct procedures, compliance requirements, and performance strategies
Education
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FLHigh School Diploma - undefined
Dr. Michael M. Krop Senior High School
Miami, FLSkills
- Sales Experience
- Detail Oriented
- Verbal Communication
- Strong Work Ethic
- Customer Service and Assistance
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Associate
Cucina
12.2022 - Current
Customer Service Representative
Seminole Hard Rock
08.2021 - 11.2022
B2C Sales Associate
European Wax Center
09.2018 - 07.2021
Associate of Arts - Nursing
Broward College
High School Diploma - undefined
Dr. Michael M. Krop Senior High School
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