Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Kitlica

Clarendon Hills,IL

Summary

Dynamic professional with extensive experience at New York Life Insurance Co, excelling in customer service and complaint resolution. Proven problem-solver with strong organizational skills, enhancing client satisfaction through proactive communication and effective solutions. Skilled in HVAC systems installation and maintenance, ensuring high-quality service and fostering lasting relationships with clients.

Overview

23
23
years of professional experience

Work History

Agent

New York Life Insurance Co
10.2023 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

HVAC Installer

Mendel Plumbing and Heating
01.2022 - 06.2022
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.

Installer

Metal Edge
09.2019 - 12.2021
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Maximized safety on job sites by consistently following proper handling techniques and wearing protective gear during sheet metal installation tasks.
  • Collaborated closely with other team members to ensure seamless coordination during sheet metal installation processes.

HVAC Technician

Fire N Ice Heating & Cooling
08.2002 - 07.2019
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.

Education

No Degree - Sheet Metal Worker

Sheet Metal Workers Local 265
Carol Stream, IL
06-2006

High School Diploma -

Downers Grove South High School
Downers Grove, IL
05-2000

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution

Timeline

Agent

New York Life Insurance Co
10.2023 - Current

HVAC Installer

Mendel Plumbing and Heating
01.2022 - 06.2022

Installer

Metal Edge
09.2019 - 12.2021

HVAC Technician

Fire N Ice Heating & Cooling
08.2002 - 07.2019

No Degree - Sheet Metal Worker

Sheet Metal Workers Local 265

High School Diploma -

Downers Grove South High School

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