Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Commercial Property Manager
First Presbyterian Church of Allentown
Allentown, Pennsylvania
11.2021 - 08.2026
Oversaw daily operations of church properties, maintaining optimal functionality.
Organized maintenance schedules and vendor services, ensuring timely property upkeep.
Performed regular property inspections to evaluate condition and ensure compliance.
Auto Center Manager
Joe's Battery & Tire
Allentown, Pennsylvania
01.2021 - 11.2021
Managed service operations, optimizing workflow and resource allocation for improved service delivery.
Led team to deliver high-quality customer service and support, enhancing customer satisfaction.
Trained and mentored staff on best practices, fostering a culture of excellence in service delivery.
Operations/Route Sales Manager
Aramark Office Coffee/Refreshment Srvice
Jacksonville, FL
08.2005 - 12.2020
Managed daily route operations for office coffee and refreshment services.
Coordinated deliveries to optimize route efficiency and customer satisfaction.
Evaluated existing distribution routes to optimize efficiency and reduce costs wherever possible.
Established ambitious goals for employees to promote achievement and surpass business targets.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Introduced strategies to increase sales across regions.
Trained and mentored team members on service standards and best practices.
Oversaw regional and local sales managers and staff.
Supported sales goal achievement with expert product knowledge and promotion.
Used change methodologies to increase sales and led projects for increased productivity.
Built sales forecasts and schedules to reflect desired productivity targets.
Coordinated Daily Field Reports (DFRs) and distributed to clients.
Collaborated closely with other departments such as marketing or finance in order to develop comprehensive business plans.
Conducted market research and reported on competitors.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Organized trade shows or promotional events in order to introduce new products and services or build brand awareness among target audiences.