Daniel Labrador
Columbia,SC
Summary
Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
20
20
years of professional experience
Work History
Client Relationship Manager
BCBSSC
2025.03 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans tailored to individual client needs and objectives.
- Collaborated with cross-functional teams to address client concerns and streamline service delivery.
- Analyzed client feedback to identify areas for improvement and implemented effective solutions.
Licensed Insurance Agent
Self Employed
2017.04 - 2025.03
- I am an licensed independent insurance agent selling Medicare plans, Affordable Care Act plans, and several ancillary products including dental, vision, and indemnity plans. I also assist all of my insurance customers in filing claims and appeals if necessary. I assist my customers in transitioning from health coverage through the Marketplace or their employer to new Medicare plans. With the Medicare age being 65, I have to make sure to explain the plans in a way that anyone can understand, especially the elderly. This requires high ethics and a determination to give my customers the best plan possible, regardless of what I get paid. I have built relationships that will last into the future.
Agent Representative
Aflac Group Insurance
2012.06 - 2017.04
- I initially started with Aflac applying payments to their Large Accounts department. I then moved to assisting agents directly in pre-enrollment, enrollment, and post-enrollment support. This involved sending paper applications to the agents, helping them use the enrollment platforms that Aflac supports, ensuring timely submission of the applications to New Business, and dealing with anything holding up the process. After the sale I assisted agents and groups with any issues that may come up, such as people falling off the bill, claims, etc. I also attended benefits fairs with different groups I had, answering questions and delivering great customer service.
General Manager
Regal Entertainment Group
2006.01 - 2011.09
- I have worked every position at the movie theater from tearing tickets, scooping popcorn, and cleaning out auditoriums to projection, scheduling, budgeting, and hiring/firing. I led dozens of employees through their day to day work activities. I also scheduled employee hours to coincide with potential business as to not waste budgeted hours. I not only trained my employees, I also trained managers below me to train employees. I was responsible for sizeable cash deposits, a large inventory of stock items whose waste amounts had to stay within 0.5% of sales, as well as building maintenance through local vendors. The general manager position is a position that requires many hats to do well. I learned everything needed to multitask the different needs of a working movie theater.
Education
Spring Valley High School
Columbia, SC1994-06
Business Administration
University of South Carolina
Columbia, SC1997-01
Skills
- Customer service, Computer literacy, Microsoft excel, Documentation review, Leadership, Microsoft word, Guest services, Restaurant experience
- Relationship building and management
- Customer engagement
- Client needs assessment
- Business growth strategies
Timeline
Client Relationship Manager
BCBSSC
2025.03 - Current
Licensed Insurance Agent
Self Employed
2017.04 - 2025.03
Agent Representative
Aflac Group Insurance
2012.06 - 2017.04
General Manager
Regal Entertainment Group
2006.01 - 2011.09
Business Administration
University of South Carolina
Spring Valley High School
License
I have a current Life and Health Insurance License. NPI 18364879