DANIEL LAMPLEY
St Louis,Missouri
Summary
Dynamic leader with extensive experience in customer service and team development. Known for improving operational efficiency and elevating customer satisfaction through innovative solutions and effective communication strategies.
Overview
19
19
years of professional experience
Work History
Interim Manager
Apple
01.2023 - Current
- Proactively prioritized tasks and tackled challenges with enthusiasm, consistently exceeding role requirements.
- Innovative; continuously seeking to enhance and redefine the approach needed to grow business while delivering perfectly on all priority projects.
- Results-oriented, persistent, and meticulous.
- Worked in diverse, fast-paced environments, demonstrating passion and energy to leave a positive impact daily while maintaining attention to detail and fostering collaboration.
- Demonstrated meticulous attention to detail in all tasks performed.
- Adept at handling a varying workload and high volume of information.
- Sharp written and verbal communication and organizational skills.
- Organized and resourceful in meeting deadlines and completing assigned tasks and projects efficiently.
Shopping Lead
Apple
05.2022 - 01.2023
- Lead and encourage customer awareness around apple products and services.
- Guide the sales floor toward key metrics to apple standard.
- Lead with apple steps of service for the external and internal customer.
- Streamlined customer wait times by adapting processes to meet evolving needs.
- Collaborated with management on team development and scheduling to enhance performance.
- Create and maintain an energizing atmosphere to inspire and lead others.
- Supported the development of team members through coaching and training initiatives.
Apple Store Genius
Apple
01.2021 - 05.2022
- Provide insightful advice and friendly, hands-on technical support to Apple customers in need.
- Diagnosed product issues on the spot, providing clear explanations to customers.
- Executed Apple's service steps with efficiency and professionalism, enhancing customer satisfaction.
- Offer solutions to quickly get users up and running again Fulfill Apple's steps of service commitment with style, and speed.
- Provided guidance, knowledge, and training to empower customers in using Apple products effectively.
- Assist team members with best practices that best assist customers' needs.
In-store Lead Experience
Apple
02.2022 - 03.2022
- Keeping the customer at the center of what is done by following Apple steps of service.
- Address and solve problems with Apple technology expediently and efficiently.
- De-escalating difficult customer interactions with team members.
- Implemented practices that contributed to achieving performance goals.
- Provided guidance and support to team members to enhance their skills and performance.
- Resolved conflicts among team members to maintain a collaborative environment.
- Collaborated with leadership to identify and implement innovative processes for enhanced customer experience.
- Managed on-floor coverage and modified schedules to meet business demands.
Technical Expert
Apple
11.2019 - 01.2021
- Mentored specialists on technical application processes for troubleshooting, improving overall team capability.
- Performed hardware repairs on various iPhone models at service center.
- Delivered customer satisfaction by providing knowledgeable solutions for Apple products, fostering customer loyalty.
- Demonstrated understanding of new products and initiatives during training sessions, enhancing team knowledge and readiness.
- Provide excellent customer service.
Technical Specialist
Apple
03.2019 - 11.2019
- Advised customers with immediate solutions, leveraging expertise in Apple technology for iPod, iPhone, and iPad.
- Delivered personal training to new customers, enabling them to develop essential skills for photo, video, and music projects.
- Responded to customer inquiries regarding Apple devices to provide accurate information.
- Assisted new owners in onboarding and provided prompt support to existing users.
Assistant Manager
Quiktrip
St Louis, USA
02.2013 - 03.2019
- Acted as General Manager in absence, making executive decisions, leading meetings, and ensuring accountability.
- Guided staff on daily tasks to enhance productivity.
- Facilitated communication among managers, customers, and employees to ensure alignment and satisfaction.
- Monitored spending patterns and budget.
- Scheduled and coordinated meetings.
- Developed good customer relationships.
- Participated in recruitment and dismissal processes.
- Mediated conflicts among team members to foster a positive work environment.
- Addressed employee and customer concerns.
Customer Service & Bakery Associate
Schnucks Inc
St Louis, USA
04.2007 - 12.2014
- Processed customer orders and ensured timely product deliveries, enhancing overall satisfaction.
- Received and processed phone orders for bakery items, ensuring accuracy and customer satisfaction.
- Skillfully decorated cakes and fried pastries, improving visual appeal and increasing customer enjoyment.
- Greeted customers, provided item information, and directed them to product locations, facilitating a positive shopping experience.
- Completed customers' transactions with cash, debit, and credit cards.
- Oversaw daily price changes and managed cash register.
- Handled large amounts of money accurately and quickly.
- Performed stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing.
- Responded to phone inquiries with politeness and clear information, assisting customers effectively.
Education
General Studies -
Florissant Valley Community College
3400 Pershall Road, Ferguson, MO 63135.12-2007
Diploma -
Ritenour High School
9100 St. Charles Rock Road, St. Louis, MO 63114.05-2007
Skills
- Project coordination
- Advanced Microsoft 365
- Data analysis
- KPI Development
- Operational Leadership
- Customer engagement
- Conflict management
- Team development
- Collaborative teamwork
- Proactive approach
- Innovative thinking
- Organization
Timeline
Interim Manager
Apple
01.2023 - Current
Shopping Lead
Apple
05.2022 - 01.2023
In-store Lead Experience
Apple
02.2022 - 03.2022
Apple Store Genius
Apple
01.2021 - 05.2022
Technical Expert
Apple
11.2019 - 01.2021
Technical Specialist
Apple
03.2019 - 11.2019
Assistant Manager
Quiktrip
02.2013 - 03.2019
Customer Service & Bakery Associate
Schnucks Inc
04.2007 - 12.2014
General Studies -
Florissant Valley Community College
Diploma -
Ritenour High School