DANIEL LEHMANN
TOMBALL,TX
Summary
Automotive mechanical tech now service manager 11 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
National Tire And Battery
11.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Assistant Service Manager
Autonation Chrysler Dodge Jeep Ram
11.2019 - 11.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
Service Technician
Tomball Dodge Chrysler Jeep Ram
01.2019 - 10.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to Advisers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Service Technician
Angels Automotive
03.2017 - 02.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to owners and outlined repair or service options.
- Provided technical support and maintenance services for range of computer hardware and software.
- Tested systems, noting issues and completing preventive maintenance.
Service Technician
Galson Auto & Body Shop
12.2015 - 03.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to Advisor and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Store Manager
Just Brakes
01.2013 - 11.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Glazier Installing Foreman
Peacock Glass N Mirror
12.2008 - 09.2015
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Sourced suppliers and purchased necessary materials for work.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Supervised training of new construction and extraction workers on safety practices and procedures.
Education
No Degree - Automotive Mechanics
A.T.I
Waco, TXHigh School Diploma -
Troy High School
Troy, TX06.2002
Skills
- Risk Management
- Process Optimization
- Technical Support
- Set Organizational Policies
- Customer Service
- Preventive Maintenance
- Multitasking and Organization
- KPI Monitoring
- Cost Estimates
- Negotiation and Conflict Resolution
Certification
- CST - Certified Service Technicians Chrysler
- A5 Brakes A.S.E. certification
- G1 Maintenance A.S.E. Certification
Timeline
Service Manager
National Tire And Battery
11.2020 - Current
Assistant Service Manager
Autonation Chrysler Dodge Jeep Ram
11.2019 - 11.2020
Service Technician
Tomball Dodge Chrysler Jeep Ram
01.2019 - 10.2019
Service Technician
Angels Automotive
03.2017 - 02.2019
Service Technician
Galson Auto & Body Shop
12.2015 - 03.2017
Store Manager
Just Brakes
01.2013 - 11.2015
Glazier Installing Foreman
Peacock Glass N Mirror
12.2008 - 09.2015
No Degree - Automotive Mechanics
A.T.I
High School Diploma -
Troy High School