Daniel Leonardo

Crew management and development

• Developed and implemented effective lesson plans to cover necessary material.
• Identified training needs and planned classes accordingly.
• Trained employees to enhance success in field operations.
• Established personnel qualifications and coordinated onboarding activities.
• Coordinated with law enforcement agencies to respond to security incidents and emergencies.
• Monitored and evaluated performance of personnel to identify weaknesses and provide feedback for improvement.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.