DANIEL LEVEILLE
LEOMINSTER,MA
Summary
Focused leader with a proven track record at Airport Auto Parts Inc., enhancing customer satisfaction and expanding client relationships. Expert in operations management and customer service, adept at fostering a positive workplace culture and developing strong supplier partnerships. Skilled in inventory control and staff training, committed to excellence and efficiency.
Overview
18
18
years of professional experience
Work History
Owner/President
Airport Auto Parts Inc.
02.2010 - 03.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service increasing Google review average to 4.7
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all time.
- Implemented a tire sales and installation department that eventually grew to account for 45% of total sales
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Evaluated employee performance and coached and trained to improve areas of development.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Master Certified Service Consultant
Lexus Of Northborough/Norn Wagner Toyota
03.2006 - 11.2010
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Skills
- Customer Relations
- Small business operations
- Inventory Control
- Staff training/development
- Operations Management
- Customer Service Management
Timeline
Owner/President
Airport Auto Parts Inc.
02.2010 - 03.2024
Master Certified Service Consultant
Lexus Of Northborough/Norn Wagner Toyota
03.2006 - 11.2010
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