Years of professional experience
Daniel Lim
Chief Technology Officer
Kuala Lumpur, Malaysia,Selangor
Summary
Forward-thinking Senior Executive with proven record of accomplishment in Telecommunications and ICT during 20-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Maintained intimate familiarity with global technological trends while displaying superb team leadership and collaborative partnership skills.
Overview
20
20
12
12
Years of Business Development and Sales
6
6
Years of Senior Management
Work History
Chief Technology Officer
Axial Bz Tech (M) Sdn Bhd
Kuala Lumpur , Wilayah Persekutuan
2018.07 - Current
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Coordinated third-party vendors and client IT teams to seamlessly deliver Digital Transformation together with effective solutions to both Telco and Enterprise customers.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Developed marketing strategies to incorporate PR, media and digital marketing to further enhance brand and build market share for https://gojiran.com
- Increased business profits 200% by streamlining processes and increasing new logos.
Regional Engagement Manager (Contract)
Sterlite Technologies Limited
Pune , India
2018.07 - 2019.10
- Collaborated with sales, delivery and service teams to manage seamless client DIgital Transformation experiences, including best practices and process improvements.
- Directed product rollouts as subject matter expert for Billing and Operation Support Systems (B/OSS) Products, Digital Engagement Platform, WiFi Service Management Platform, Session Core Management Platform, Emerging Technology Products and VoIP Solution Suite, Big Data and AI driven Analytics and Programmable Networking & Intelligence (SDN/NFV).
- Worked with Telco and Enterprise clients to understand needs and develop proactive solutions.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased annual sales volume within 12 months by 100% from $5m to $10m.
Regional Sales Director
Incognito Software Systems
Vancouver , British Columbia
2014.03 - 2018.04
- Monitored Telco and Enterprise customer buying trends, Digital Transformation initiatives, market conditions and competitor actions to adjust strategies and achieve sales goals. Identified opportunities for growth within Asia Pacific (APAC) territory and collaborated with internal teams to reach sales goal.
- Put Incognito on the Thailand map and assisted in opening of APAC HQ based in Manila, Philippines
- Successfully organized and hosted the first Incognito Community Exchange (ICE) conference in Asia
- Work closely with respective country Canadian Trade Commissioners and embassies to expand Canadian business presence as well as represent Canada as a Trade Delegate on Canadian Trade events and functions.
- Grew market penetration and sales figures by leveraging interpersonal communication skills, product knowledge to cultivate and secure new customer relationships as well as partner relationships and personally overseeing negotiations resulting in 178% revenue increase.
Senior Consultant
Evolving Systems Limited
Bath , Somerset
2011.03 - 2014.03
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Increased revenue by 70% to provide end-to-end product and service delivery across all departments within the Telco customer
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for Telco customers.
Technical Consultant
Accuris Networks
Kuala Lumpur , Wilayah Persekutuan
2008.01 - 2011.02
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Created technical responses to Requests for Quotes (RFQs) for customers in GSM and CDMA industry.
- Delivered in-depth CDMA to GSM (C2G) and GSM to GSM (G2G) training, imparting knowledge of best practices for protecting data and minimizing errors.
- Planned, designed, deployed and integrated AccuROAM IIF and WiFi Offload systems and networks.
Customer Support Engineer cum Trainer
Acision (formerly LogicaCMG Telecom Product Division)
Petaling Jaya , Selangor
2006.10 - 2007.12
- To setup, deploy and implement Mobile Internet (MI) systems across the globe.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Delivered product and network technology training to junior team members and customers, enhancing knowledgebase and team productivity.
- Managed system-wide operating system and software solution deployments, as well as related software upgrade problems.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor of Science - Computing
Staffordshire University
United Kingdom 1998.05 - 2001.10
Skills
Sales
undefinedAccomplishments
- Expanded 4 different International companies into Asia Pacific region respectively.
- Opened a regional headquarters for Incognito Software
- Achieved and over-achieved several sales target across various years.
- Successfully organized and hosted several firsts corporate community conference and events in Asia
- Key Accounts in the last 5 years include all Tier 1 and Tier 2 Telcos in Malaysia, Singapore, Philippines, Thailand, Vietnam, Australia and New Zealand.
- Coached, guided and delivered several Digital Transformation initiatives to clients within Asia Pacific.
- Corporate Award-winning Solution Consultant in 2011 and 2013
Projects
2020: Chief Technology Officer of Sedona Development Fund Limited (www.sedona.fund)
- Reviewed and approved JV on the development of a Digital Banking system encompassing traditional banking over blockchain technology.
2018: Acting Chief Technology Officer of Feels Telecom Corporation Company Limited (www.feels.co.th)
- Provided interim solutions for Digital Transformation of B/OSS for the MVNA provider.
- Achieved 100K subscribers within 12 months of launch.
2018: Consultant at Global Technologies Group
- Designed, proposed and implemented Smart Farming and Fertigation using proven agri-IoT solutions in alfalfa farms located at Salalah, Oman.
2014 - 2018: Owner of Mailboxes Etc (MBE) Franchise, Sri Petaling branch
- From a new business to a revenue of RM360,000 per year.
- Created and introduced Fulfillment Service to MBE Master Franchisee. Sri Petaling branch was the pilot branch.
Certification
Digital Marketing (SHC 2021)
Timeline
Digital Marketing (SHC 2021)
2021-02
Chief Technology Officer
Axial Bz Tech (M) Sdn Bhd
2018.07 - Current
Regional Engagement Manager (Contract)
Sterlite Technologies Limited
2018.07 - 2019.10
Negotiation Training
2015-07
QBS Sales Training
2015-01
Regional Sales Director
Incognito Software Systems
2014.03 - 2018.04
Senior Consultant
Evolving Systems Limited
2011.03 - 2014.03
Technical Consultant
Accuris Networks
2008.01 - 2011.02
Customer Support Engineer cum Trainer
Acision (formerly LogicaCMG Telecom Product Division)
2006.10 - 2007.12
Bachelor of Science - Computing
Staffordshire University
1998.05 - 2001.10
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