Daniel Looney

· Remote configuration of switch ports for VLANs following compliance standards

· Conducted regular network audits to ensure compliance with project standards

· Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity

• Participated in training and workshops to enhance skills and acquire resourceful tools
• Accommodated wide-ranging customer experience levels by adjusting technical support strategies
• Identified and resolved issues using software and hardware
• Restored performance by completing repairs of hardware, software, and operational equipment

• Contributed to successful quality control initiatives and implemented new strategies to improve employee work
• Supervised teams and individuals, giving feedback on performance and setting goals for improvement
• Onboarded new hires and mentored each side-by-side to build high-performing team

• Answered customer questions regarding products and services, company policies and pricing
• Addressed returns and exchanges and assisted customers with refunds or product replacements
• Coordinated with specific departments to help customers find product advice and information