Daniel Lovelace
Mesa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Highly analytical and creative individual responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
UPS
10.2022 - 04.2023
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Target
05.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Wendy's Restaurant
05.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Paralegal Certificate - Law
Phoenix College
Phoenix, AZ03.2025
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Microsoft Outlook
- Microsoft PowerPoint
Timeline
Customer Service Representative
UPS
10.2022 - 04.2023
Customer Service Representative
Target
05.2020 - 12.2021
Cashier
Wendy's Restaurant
05.2019 - 08.2019
Paralegal Certificate - Law
Phoenix College
High School Diploma -
Desert Ridge High School
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