Daniel Lucatorto
Pembroke Pines
Summary
Dynamic Service Advisor with a strong work ethic at Rick Case Hyundai Davie, consistently exceeding sales targets through exceptional customer service and effective communication. Leveraged attention to detail and vehicle assessment skills to foster trust and loyalty, driving increased repeat business and enhancing customer satisfaction in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Service Advisor
Rick Case Hyundai Davie
05.2019 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
HVAC Technician
Artistic AC
01.2018 - 05.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Service Technician
Mercedes Benz Of Pompano
06.2015 - 02.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Diploma -
Coral Springs High
Coral Springs, FL06.2014
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Service scheduling
- Performance goals
Timeline
Service Advisor
Rick Case Hyundai Davie
05.2019 - 03.2025
HVAC Technician
Artistic AC
01.2018 - 05.2019
Service Technician
Mercedes Benz Of Pompano
06.2015 - 02.2018
Diploma -
Coral Springs High
Similar Profiles
Nancy Collado MatiasNancy Collado Matias
Cashier Team Lead at Rick Case Honda In DavieCashier Team Lead at Rick Case Honda In Davie
Jamal SmithJamal Smith
Assistant Sales Manager at Rick Case HyundaiAssistant Sales Manager at Rick Case Hyundai
Eddie KingEddie King
Service Advisor at Rick Case HyundaiService Advisor at Rick Case Hyundai