Daniel Lyles
Valencia,PA
Summary
Dynamic Floor Supervisor at Rivers Casino with a proven track record in enhancing customer satisfaction and team leadership. Expert in POS systems and operational compliance, I successfully trained staff to elevate guest experiences, resulting in improved service quality. Committed to fostering a positive environment while ensuring safety and efficiency on the gaming floor.
Overview
20
20
years of professional experience
Work History
Floor Supervisor
Rivers Casino
05.2025 - Current
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained staff on customer service standards and operational procedures to enhance guest experiences.
- Monitored gaming floor activities, addressing issues promptly to maintain a safe environment.
- Coordinated scheduling for team members, optimizing workforce efficiency during peak hours.
Table Games Dealer
Lake Elsinore Casino
03.2014 - 04.2025
- Dealt multiple table games, ensuring adherence to gaming regulations and house rules.
- Maintained accurate chip counts and managed cash transactions efficiently.
- Engaged with players, fostering a positive gaming atmosphere and enhancing customer experience.
- Trained new dealers on game rules, procedures, and customer service best practices.
Laborer
VCI
01.2010 - 03.2014
- Operated heavy machinery to complete site preparation and construction tasks efficiently.
- Coordinated materials handling to ensure timely delivery for ongoing projects.
- Assisted in maintaining safety protocols, reducing workplace incidents through diligent adherence.
- Trained new team members on equipment usage and site procedures to enhance team performance.
Locator Technician
Golden State Utility
01.2006 - 01.2010
- Conducted detailed locational surveys to identify underground utility lines, ensuring project adherence to safety standards.
- Collaborated with team members to interpret blueprints and maps for accurate utility location.
- Utilized advanced locating equipment to enhance detection accuracy of buried utilities and pipelines.
- Trained junior technicians on operational procedures and equipment usage to improve team efficiency.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA06.1993
Skills
- Customer satisfaction
- Team leadership
- POS systems operations
- Customer relations
Additional Information
United States Navy
United Staes Navy
From Jan 1994- Dec 1998
Timeline
Floor Supervisor
Rivers Casino
05.2025 - Current
Table Games Dealer
Lake Elsinore Casino
03.2014 - 04.2025
Laborer
VCI
01.2010 - 03.2014
Locator Technician
Golden State Utility
01.2006 - 01.2010
High School Diploma -
San Bernardino High School