Daniel Machado
Tucson,AZ
Summary
Motivated and detail-oriented professional with 8 years of proven track record of exceeding customer expectations and providing exceptional service. Highly adaptable to changes and thrives in fast pace environments. Excellent communication skills with the ability to quickly build rapport. Seeking a challenging position to apply and improve current sets of skills to move up within the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Firearms Sales Associate
AAFES
Davis Monthan
11.2016 - Current
- Maintained inventory of firearms and ammunition, ensuring accurate stocking levels
- Adhered to federal laws regarding the sale of firearms as well as local regulations
- Researched customer requests for special order items not regularly stocked at retail locations
- Provided excellent customer service, fielding questions and resolving complaints promptly
- Managed a team of associates, delegating tasks and overseeing their performance
- Developed expertise in firearms and gun safety, demonstrating knowledge to customers
- Recognized and provided different solutions to different problems; 4473 form, question 22 was missed multiple times with missing signatures
- Provided solution to always verify signature prior to background check and finalization of sale, resulting to decreased mistakes.
Education
Bachelor of Science (B.S.) in Health Science -
Grand Canyon University
05.2023
Certification in Medical Assistant -
Pima Community College
05.2020
Diploma in US -
Sonoran Science Academy
05.2014
Skills
- Communication skills
- Store Policies and Procedures
- Security Practices
- Background Checks
- Customer Follow-Up
- Inventory Management
- Customer Assistance
- Sales Records Management
- POS Software
- Decision-Making
- Reliable and Responsible
- Documentation and Reporting
- Computer Proficiency and Microsoft Office
Certification
- Medical Assistant
- AHA Healthcare Provider CPR (BLS)
Accomplishments
- 2016 AAFES CHIEF COIN OF EXCELLENCE
References
References available upon request
Timeline
Firearms Sales Associate
AAFES
11.2016 - Current
Bachelor of Science (B.S.) in Health Science -
Grand Canyon University
Certification in Medical Assistant -
Pima Community College
Diploma in US -
Sonoran Science Academy