Daniel Maldonado
Summary
Collaborative leader with dedication to partnering with teams to promote engaged, empowering work culture. Strength in building and maintaining positive work environment. Currently seeking a management position in healthcare where I can use my management and leadership skills towards achieving organization goals. Current goal is to continue building experience. CSUN graduate with a master's in health administration.
Overview
14
14
years of professional experience
Work History
Service Representative
Kaiser Permanente
11.2018 - Current
- Schedules members appointments and follow ups telephone, mail, electronically, or in person
- Maintained productivity and quality standards at all times.
- Provides coordination of services to address members needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
Frontline Manager/Administration
Six Flags Magic Mountain
03.2010 - 03.2020
- Answering and making phone calls to different ride locations
- Documentation and filing of training logs
- Coordinating recertification's for multiple ride locations to ensure operator competency
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ensuring location is operating efficiently
- Mentored team members to enhance professional development and accountability in workplace.
- Continuously training 350+ new hires in positions at work location
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Ride Operator
Six Flags Magic Mountain
03.2011 - 03.2013
- Filling out a pre-opening inspection checklist for the ride you are assigned to
- Checking to make sure that all the communication functions for your assigned ride work properly
- Checking all guests' restraints
- Running the ride using the control panel
- Communicating with guests when the ride is not in motion
- Cleaning the ride units
- Closing down the ride
- Filling out a team member log
Human Resource Intern
Kaiser Permanente
- Familiar with Kaiser Recruitment and onboarding process
- Administer employee assessments, while simultaneously answering employee inquiries and phone calls
- Support recruitment staff with selection of external candidates by revising their history to match the job posting requirements, changing their status, and conduct interview phone screenings
- Creating Recruitment Plan Agreements for recruiters
- Coordinating and attend group interviews to obtain a better understanding of the recruitment practice.
Education
Master of Science - Health Administration
California State University Northridge
Northridge, CA05.2023
Bachelor of Science - Health Administration
California State University
Northridge, CA12.2017
Skills
- Demonstrates positive attitude in work environment, very hard working, and cooperative team member
- Pays attention to detail, well organized and a quick kinesthetic learner
- Knowledge of general safety procedures
- Excellent customer service
- Administrative Skills
- Confidential Records Management
- Computer/Technology: Proficient in Microsoft Word and Power Point
- Cashier Experience - Maintaining outstanding standards, solid product knowledge
- Supervisor Experience
- Mentoring
- Proficient visual and kinesthetic trainer
Timeline
Service Representative
Kaiser Permanente
11.2018 - Current
Ride Operator
Six Flags Magic Mountain
03.2011 - 03.2013
Frontline Manager/Administration
Six Flags Magic Mountain
03.2010 - 03.2020
Human Resource Intern
Kaiser Permanente
Master of Science - Health Administration
California State University Northridge
Bachelor of Science - Health Administration
California State University