Daniel March
Albuquerque
Summary
I am a resourceful team member with experience in managing whole workforces and smaller teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering individuality with teamwork. I am reliable and dedicated with excellent interpersonal skills. A detail-oriented professional well-known for promoting positive environments for learners. Showing knowledge in various subjects and multiple teaching methods. I have notably improved operational efficiency and team cohesion in previous positions.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Albuquerque
08.2024 - 01.2025
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Enforced company policies, answered coworkers' questions and coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Utilizing POS systems efficiently for order processing and inventory management
Barista
Starbucks
Albuquerque
06.2021 - 08.2024
- Maintained calm demeanor during high-volume periods and special events.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Lifeguard and Swim Instructor
Jewish community center of greater Albuquerque
Albuquerque
08.2017 - 08.2020
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Prepared detailed incident reports following accidents or other incidents.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Coordinated and led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
Retail Sales Associate
Plato's Closet
Albuquerque
01.2019 - 05.2020
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Lifeguard and Swim Instructor
Sandia swimming pool
Albuquerque
05.2017 - 02.2018
Lifeguard and Swim Instructor
Los Altos
Albuquerque
02.2016 - 05.2017
Education
GED -
Central New Mexico Community College
Albuquerque, NM03-2020
Skills
- Attendance oversight
- Schedule oversight
- Operations management
- Staff motivation
- Inventory management
- Customer-oriented
- Negotiation
- Staff development
- Training and mentoring
- Continuous improvement
- Conflict resolution techniques
- Cash handling
- Sales monitoring
- Inventory control and record keeping
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Supervisor
Starbucks
08.2024 - 01.2025
Barista
Starbucks
06.2021 - 08.2024
Retail Sales Associate
Plato's Closet
01.2019 - 05.2020
Lifeguard and Swim Instructor
Jewish community center of greater Albuquerque
08.2017 - 08.2020
Lifeguard and Swim Instructor
Sandia swimming pool
05.2017 - 02.2018
Lifeguard and Swim Instructor
Los Altos
02.2016 - 05.2017
GED -
Central New Mexico Community College