Daniel Marr
Asheville,NC
Summary
Dynamic Public Safety Telecommunicator supervisor with extensive experience at Buncombe County, excelling in crisis management and effective communication. Proven ability to prioritize emergency situations and ensure accurate documentation, enhancing response efficiency. Recognized for professionalism and integrity, fostering strong relationships with first responders and the community. Adaptable and dependable in high-pressure environments. Just under 15 years of dispatch experience with just over 8 of those years in a supervisory role, in a 911 communications center.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pretrial Services Case Coordinator
Buncombe County Pretrial Support Services
Asheville, NC
09.2025 - Current
- Conducted initial assessments and organized case files.
- Managed and coordinated client cases from initial referral to case resolution.
- Assisted clients in accessing appropriate community resources and services.
- Maintained accurate and up-to-date records in case management software systems.
- Prepared court reports, attended hearings and carried out orders for client services.
Public Safety Telecommunicator Shift Supervisor
Buncombe County
Asheville, NC
07.2019 - 09.2025
- Gained deeper understanding of emergency situations by asking targeted questions.
- Operated radio, telephone, and computer equipment at emergency response centers.
- Helped first responders understand situations and potential dangers by fully documenting available information.
- Prioritized situations based on current injuries, weapons involved and potential for further danger.
- Determined necessary response to callers based on situational details, dispatching appropriate services.
- Rotated between ambulance, fire and law enforcement dispatch responsibilities in center fielding 700+ daily calls.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Approached and solved problems with initiative and sound judgment.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Public Safety Telecommunicator Asst Supervisor
Cape Coral Police Department
Cape Coral, FL
01.2012 - 06.2019
- Prioritized situations based on current injuries, weapons involved and potential for further danger.
- Helped first responders understand situations and potential dangers by fully documenting available information.
- Operated radio, telephone, and computer equipment at emergency response centers.
- Gained deeper understanding of emergency situations by asking targeted questions.
- Rotated between ambulance, fire and law enforcement dispatch responsibilities in center fielding 1000+ daily calls.
- Received reports from public of crimes, fires and medical or police emergencies.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Approached and solved problems with initiative and sound judgment.
Maintenance Groundskeeper
City of Cape Coral
Cape Coral, FL
01.2009 - 10.2011
- Mowed and edged lawns and trimmed shrubs and trees to support lawn and greenery health.
- Communicated with property owners regarding progress updates on long-term projects or maintenance concerns.
- Pruned overgrown branches from trees safely using chainsaws or hand saws while adhering to safety guidelines.
- Maintained cleanliness and professional appearance through proper upkeep of sidewalks, driveways, parking lots, and planters.
- Diagnosed and repaired equipment issues with mowers, edgers, and sod cutters.
- Operated various types of equipment, including mowers, trimmers, and leaf blowers, to perform daily tasks.
- Prepared athletic fields for sporting events by painting lines and setting up equipment.
- Worked the clay on baseball and softball fields. Maintained the football and soccer fields.
Track Manager
Mike Greenwells Family Fun Park
Cape Coral, FL
05.2008 - 04.2010
- Led team of employees and maintained equipment for go cart track, paintball field, mini golf course, and batting cages to ensure optimal operation.
- Rebuilt small motors for go carts to ensure optimal performance.
- Delivered customer service throughout park to enhance overall visitor experience and satisfaction.
- Managed cash register operations throughout the park to ensure efficient service.
- Constructed structures for paintball field and Halloween Haunted Hike to increase visitor engagement and participation.
- Did ground maintenance on the property to include mowing, trimming, hedges, and turf.
- Assisted with Haunted Hike event as a volunteer each September and October from 2004 to 2010.
Education
High School -
Cape Coral High School
Cape Coral, FL05-2004
Some College (No Degree) - Criminology and Criminal Justice
University of Phoenix
Online Phoenix, AZSkills
- Case management strategies
- Documentation accuracy
- Crisis management and incident command
- Emergency response protocols
- Information gathering and secure handling
- Situational prioritization
- Problem solving and resource coordination
- Written communication skills
- Leadership and team collaboration
- Training and development
- Legal compliance procedures
- Communications training officer (CTO)
- EMS, Fire, and Police department procedures
- Disaster recovery
Languages
English, Native
Certification
- State of NC DHHS Emergency Medical Dispatch Certified
- ICS 100, 200, 700, 800, 55, 340
- APCO Telecommunicator Certified
- APCO Communications Training Officer
- APCO Fire Service Communications
- NCIC/DCI Certified Modules 1, 2, 3, 6
- NCIC/DCI Certified ATAC
- International Academics of Emergency Dispatch EMD
- International Academics of Emergency Dispatch EPD
- International Academics of Emergency Dispatch CPR
Accomplishments
- Team of the Month Award, Buncombe County 911, July 2020
- Team of the Month Award, Buncombe County 911, June 2020
- Employee of the Month Award, Buncombe County 911, May 2020
- Unit Citation, Cape Coral Police Department, August 2014
Timeline
Pretrial Services Case Coordinator
Buncombe County Pretrial Support Services
09.2025 - Current
Public Safety Telecommunicator Shift Supervisor
Buncombe County
07.2019 - 09.2025
Public Safety Telecommunicator Asst Supervisor
Cape Coral Police Department
01.2012 - 06.2019
Maintenance Groundskeeper
City of Cape Coral
01.2009 - 10.2011
Track Manager
Mike Greenwells Family Fun Park
05.2008 - 04.2010
High School -
Cape Coral High School
Some College (No Degree) - Criminology and Criminal Justice
University of Phoenix