Jeanette Flores
Brownsville
Summary
With a proven track record at Centene, I excel in case management and critical thinking, enhancing client outcomes through effective care coordination and advocacy. Skilled in documentation and active listening, I consistently achieve positive results, demonstrating a strong ability to multitask and solve complex problems.
Compassionate RN Case Manager known for high productivity and efficient task completion. Possess specialized skills in patient assessment, care planning, and case coordination. Excel in communication, empathy, and problem-solving, ensuring optimal patient outcomes and seamless healthcare service delivery.
Overview
24
24
years of professional experience
Work History
RN Case Manager
Amedisys Hospice
Harlingen
03.2025 - Current
- Conducted comprehensive assessments to develop personalized care plans for patients.
- Coordinated with healthcare teams to ensure optimal patient care and resource allocation.
- Monitored patient progress and adjusted care plans as needed for effective outcomes.
- Maintained accurate documentation of patient progress in the electronic health record.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Provided direct nursing care such as wound dressing changes, IV therapy, medication administration and patient education.
- Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Case Manager
Centene
11.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Secured funding for special projects through grant writing, expanding resources available to clients.
Hospice Registered Nurse Case Manager
Astella Hospice
10.2024 - 11.2024
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Monitored and evaluated patient progress, adjusting care plans accordingly for best possible outcomes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Educated family members and caregivers on patient care instructions.
Charge Nurse
Valley Baptist Medical Center
09.2019 - 09.2024
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Supervised and managed daily scheduling, tasking, and administration.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
- Optimized resource allocation, ensuring all patients received timely and adequate care without overburdening staff.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Hospice Registered Nurse Case Manager
Greater Valley Hospice
01.2024 - 05.2024
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
School Nurse
BISD
10.2017 - 09.2019
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Oversaw health services for school of Number students and faculty.
- Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their wellbeing.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
Medical Staff Associate
CSL Plasma
04.2016 - 10.2017
- Maintained a clean and safe healthcare environment through diligent adherence to infection control protocols.
- Expedited discharge process by completing necessary documentation clearly and promptly while maintaining compliance regulations.
- Enhanced patient care by maintaining thorough and accurate medical records for all patients.
- Monitored vital signs, collected lab samples, and performed diagnostic tests accurately to support physician diagnoses.
- Collaborated closely with interdisciplinary healthcare teams to develop effective treatment plans for complex cases.
- Streamlined administrative duties by organizing medical files, updating databases, and processing paperwork efficiently.
- Performed comprehensive health assessments to identify individual patient needs and inform treatment plans.
Phlebotomist
Valley Baptist Medical Center
12.2013 - 05.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
Phlebotomist
CSL Plasma
09.2013 - 11.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Talecris Plasma Center
05.2009 - 09.2013
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
Tax Preparer
HR Block
11.2007 - 05.2010
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Laboratory Technician
Dr. Asim Zamir
11.2003 - 05.2009
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
Customer Service Representative
Convergys
01.2002 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Applied Science - Nursing
Coastal Bend College
Beeville, TX05.2019
Associate Of Arts - Social Work
Texas Southmost College
Brownsville, TX12.2016
Associate General Studies -
Texas Southmost College
Brownsville, TX05.2016
Vocational Nursing - Nursing
Texas Southmost College
Brownsville, TX12.2015
High School Diploma -
Gladys Porter High School
Brownsville, TX05.2000
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Critical thinking
- Documentation proficiency
- Patient education
- Case management strategies
- Effective communication
- Medication reconciliation
- Compassionate and caring
Timeline
RN Case Manager
Amedisys Hospice
03.2025 - Current
Case Manager
Centene
11.2024 - Current
Hospice Registered Nurse Case Manager
Astella Hospice
10.2024 - 11.2024
Hospice Registered Nurse Case Manager
Greater Valley Hospice
01.2024 - 05.2024
Charge Nurse
Valley Baptist Medical Center
09.2019 - 09.2024
School Nurse
BISD
10.2017 - 09.2019
Medical Staff Associate
CSL Plasma
04.2016 - 10.2017
Phlebotomist
Valley Baptist Medical Center
12.2013 - 05.2016
Phlebotomist
CSL Plasma
09.2013 - 11.2013
Phlebotomist
Talecris Plasma Center
05.2009 - 09.2013
Tax Preparer
HR Block
11.2007 - 05.2010
Laboratory Technician
Dr. Asim Zamir
11.2003 - 05.2009
Customer Service Representative
Convergys
01.2002 - 12.2002
Associate Of Applied Science - Nursing
Coastal Bend College
Associate Of Arts - Social Work
Texas Southmost College
Associate General Studies -
Texas Southmost College
Vocational Nursing - Nursing
Texas Southmost College
High School Diploma -
Gladys Porter High School